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# Technical Support

- **Company:** Kyndryl
- **Location:** Berlin, Germany (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Apple IOS, Linux, Cisco Nexus Switches, System Software, Open Network Automation Platform, Cisco
- **Published:** July 31, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=aa081d6de0ba5e2c

## About the Role

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Technical and Professional Expertise *0-3 years of experience in Customer Service or Technical Support *Experience with Cisco Nexus and IOS technologies *Experience with F5 ASM and LTM configuration and troubleshooting Preferred Technical and Professional Experience *Cisco certified *Experience with network automation/scripting

## Description

As a Technical Support professional at Kyndryl, this role provides structured product-oriented support for a Kyndryl client's embedded, real-time, Linux, cloud-edge, and platform software environments. The role provides Level 1 and/or Level 2 support, including case triage, diagnostics, issue reproduction, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support within customer-defined support systems and communication standards. Key responsibilities include Level 1 case intake, triage, diagnostic information collection, known-solution guidance, next-step communication, case status tracking, and issue reproduction; Level 2 advanced troubleshooting, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers; supporting complex customer environments including lab, integration, platform, and certification-related contexts; documenting solutions,
contributing to knowledge resources, mentoring support engineers, and improving processes; escalating defects, product issues, security concerns, or certification/compliance questions through approved channels; and operating within defined role boundaries without making architectural, compliance, or security posture commitments.


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