> Markdown version of [/jobs/ext/170471-msp-technician-level-1-helpdesk-light-infrastructure-experience](https://www.wearedevelopers.com/jobs/ext/170471-msp-technician-level-1-helpdesk-light-infrastructure-experience). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # MSP Technician (Level 1) - Helpdesk & Light Infrastructure Experience - **Company:** VELOCITY IQ INC - **Location:** St. Petersburg, FL, United States - **Experience:** Starter - **Salary:** $40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Virtual Camera Systems, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Network Connections, Virtual Local Area Networks, Documentation System, User Accounts - **Published:** May 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=62a0590ceabd1ca2 ## About the Role Do you have experience in Customer support ticket management?, Required: * 1-2 years of experience in IT support or a similar role. * Familiarity with helpdesk operations, including ticketing systems. * Basic knowledge of networking concepts such as DNS, DHCP, and VLANs. * Hands-on experience with cabling, door access, or camera system installations. * Strong troubleshooting and problem-solving abilities. * Excellent customer service, written, and verbal communication skills. Preferred: * Relevant certifications (e.g., CompTIA A+, Network+). * Basic knowledge of Microsoft 365 and Active Directory. * Experience working in an MSP environment., There are prolonged periods of sitting, standing, and working at a computer and on the phone with a headset. Must be able to lift 40 pounds comfortably. ## Description We are seeking a motivated Level 1 MSP Technician with a passion for technology, problem-solving, and customer service. This role involves providing front-line helpdesk support and hands-on assistance with light infrastructure tasks, such as cabling, door access, and camera systems. You will play a critical role in ensuring smooth day-to-day operations and collaborating with clients to troubleshoot and resolve technical issues. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice. Helpdesk Support: * Provide Level 1 technical support to end-users, resolving hardware, software, and network-related issues. * Respond to and manage service tickets in a timely and professional manner. * Assist in configuring and maintaining user accounts, permissions, and devices in Microsoft 365 environments. * Troubleshoot basic issues with desktop systems, printers, and network connectivity. Light Infrastructure Tasks: * Install and maintain cabling for networks, access control systems, and surveillance cameras. * Set up and troubleshoot door access systems, ensuring proper configuration and integration. * Assist in the deployment and maintenance of security cameras and related infrastructure. Additional Responsibilities: * Document all work performed in the company's ticketing and documentation system. * Maintain compliance with company standards and best practices. * Participate in on-call support as needed. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) ## Related Articles - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)