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# Help Desk Level 1 - D

- **Company:** Experis
- **Location:** North Chicago, IL, United States
- **Experience:** Starter
- **Salary:** $62,400.0 - $66,560.0
- **Contract:** Temporary contract
- **Skills:** Business Systems, Software Documentation, Computer Literacy, Network Troubleshooting, System Testing
- **Published:** May 17, 2026
- **Apply:** https://www.experis.com/en/job/397980/help-desk-level-1-d

## About the Role

The ideal candidate will have strong communication skills, excellent computer knowledge, and experience supporting business systems in a fast-paced environment., * High School Diploma required; Associate's Degree preferred

 * 1-3 years of experience in a business systems support or help desk role
 * Strong verbal and written communication skills
 * Excellent computer and troubleshooting skills
 * Customer-focused mindset with strong attention to detail
 * Ability to work independently and collaboratively within a team environment

We are looking for the candidate who are eligible to work with any employers without sponsorship.

## Description

We are seeking a Help Desk Level 1 professional to support Global Compliance systems and applications. This role will provide Level 1 technical support, troubleshoot system issues, manage support requests, and assist with system maintenance and testing., * Provide Level 1 support for Global Compliance systems and applications

 * Review support tickets and emails, troubleshoot issues, and determine root causes
 * Work closely with internal technology and compliance teams to resolve system issues
 * Support day-to-day incident management and issue resolution
 * Assist with system testing, troubleshooting, and documentation
 * Maintain system documentation and support end-user training activities
 * Recommend solutions using existing applications and systems
 * Complete assigned project tasks within timelines and budget requirements
 * Ensure compliance with corporate policies and procedures


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