> Markdown version of [/jobs/ext/1704998-it-mitarbeiter-schwerpunkt-1st-level-support](https://www.wearedevelopers.com/jobs/ext/1704998-it-mitarbeiter-schwerpunkt-1st-level-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# IT-Mitarbeiter Schwerpunkt 1st-Level-Support

- **Company:** DIS AG
- **Location:** Rheinstetten, Germany
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Systems Integration, Operational Systems
- **Published:** July 31, 2026
- **Apply:** https://www.adzuna.de/details/5821190412

## About the Role

* Abgeschlossene IT-Ausbildung bspw. Fachinformatiker für Systemintegration oder vergleichbare Erfahrung
 * Erste Berufserfahrung im Support
 * Idealerweise Kenntnisse in den aktuellen Betriebssystemen
 * Begeisterung für IT und neue Technologien

## Description

* Sofortiges Klassifizieren von Kundenanfragen
 * Einordnung, ob ein Problem direkt gelöst werden kann oder ob es an einen Spezialisten weitergeleitet werden muss
 * Sie bearbeiten technische und anwendungsspezifische Fragen und übernehmen die Problemidentifikation, Fehleranalyse und Problemlösung per Telefon und Email etc.
 * Pflege des Ticket-Systems und Erweiterung der Wissensdatenbank
 * Wartung, Optimierung, Planung der Internet- und Datenbankanbindung


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