> Markdown version of [/jobs/ext/1705575-noc-engineer-iii-incident-management-team](https://www.wearedevelopers.com/jobs/ext/1705575-noc-engineer-iii-incident-management-team). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Engineer III, Incident Management Team - **Company:** Google LLC - **Location:** Austin, TX, United States - **Experience:** Experienced - **Salary:** $134,000.0 - $152,000.0 - **Contract:** Permanent contract - **Skills:** Border Gateway Protocol, Wavelength-Division Multiplexing, Dynamic Host Configuration Protocol, Issue Tracking Systems, Networking Hardware, Network Monitoring, Open Shortest Path First (OSPF), Network Routing, Diagnostic Tools, Mttr, Juniper, Information Technology, ArcSight Event Correlation - **Published:** July 7, 2026 - **Apply:** https://dejobs.org/x/x/9281D3604A4E4A75AC7C33F25C3BA3E6/job/ ## About the Role * Bachelor's degree in Computer Science, Engineering, telecommunications, a related field, or equivalent practical experience. * 3 years of experience with network routing protocols, design and troubleshooting, with network equipment providers. * Experience with network monitoring, ticketing systems, triaging escalation tools, and troubleshooting tools. * Experience with TCP/IP networking concepts, including BGP and OSPF routing protocols, switching and DHCP. * Ability to work non-standard working hours including nights, weekends, holidays, and differing work rotations/shifts. It's preferred if you have: * Experience in incident management, including leading war room calls, driving communication with stakeholders, preparing executive summaries, and providing timely updates and estimated time to resolution (ETR) during network outages or critical incidents. * Technical certifications, such as Nokia (ONC or NRS), Ciena(CE-A or CE-P), MEF CECP, Juniper (JNCIA or JNCIP), FOT, FTAA, DCI, WNT or MRT. * Experience in Radio Engineering incident management and switched network implementations. * OSS Functionality (Fault Management and ticket administration). * Understanding of CWDM/DWDM theory (C-band, L-band, wavelengths), linear and ring topologies, network hierarchy, optical and routed Networks, and ITIL knowledge. * Experience with the following equipment: CWDM/DWDM; Ciena Waveserver; Juniper MX/QFX/PTX, Nokia 7x50, Adtran/Nokia PON/OLT/ONT. ## Description As an Incident Manager, you'll perform ticket administration, event correlation, diagnostics, issue repair, ensuring incidents are prioritized based on their business impact and customer satisfaction. As a Single Thread Owner, you will respond to all reported incidents initiating the proper management process with the appropriate teams to restore service as quickly as possible by developing and implementing incident resolution plans. You'll have the opportunity to interact with internal stakeholders across different shifts and teams, sharing regular reports on incident metrics, post mortems, industry updates, influencing efficiencies and more. In this role, you'll: * Lead the end-to-end remediation of all high severity events (critical escalation paths, compliance with on-call duties, vendor rolodex, augmentation of existing support models from vendors, and post mortem management). * Initiate and lead war room phone calls with cross-functional stakeholders, including but not limited to: network engineers, system administrators, customer support, and management to drive resolution. * Delegate tasks, track progress, and hold stakeholders accountable for timely completion of assigned actions. * Run stakeholder comms and deliver written summaries and reports to executive leadership teams about the incident status, progress, and estimated time to resolution (ETR). * Assist in the generation of automation. Identify, triage, and implement preventive measures to reduce the frequency and severity of incidents and all "chronic/repetitive" issues, assisting in the generation of automation. * Generate post mortem/RCA, identifying lessons learned, actions and drive to fruition, and regular reports on incident metrics, including response times, resolution rates and KPIs to track improvements in MTTR. ## Related Videos - [Handling incidents collaboratively is like solving a rubix cube](https://www.wearedevelopers.com/videos/680-handling-incidents-collaboratively-is-like-solving-a-rubix-cube) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [Embracing the Hybrid Cloud: Unlocking Success with Open Source Technologies](https://www.wearedevelopers.com/videos/883-embracing-the-hybrid-cloud-unlocking-success-with-open-source-technologies) - [From Code to Motion: Building an Autonomous Hat-Hunting Robot with Kubernetes & ML](https://www.wearedevelopers.com/videos/1609-from-code-to-motion-building-an-autonomous-hat-hunting-robot-with-kubernetes-ml) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)