> Markdown version of [/jobs/ext/1705734-senior-help-desk-specialist-washington-dc-hybrid](https://www.wearedevelopers.com/jobs/ext/1705734-senior-help-desk-specialist-washington-dc-hybrid). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Senior Help Desk Specialist - Washington DC Hybrid

- **Company:** ERP International
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Salary:** $50,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Antivirus Softwares, User Authentication, Computer Networks, Dynamic Host Configuration Protocol, Distributed File Systems, Domain Name System (DNS), Microsoft Exchange Server, Issue Tracking Systems, Microsoft Office, Microsoft Servers, Skype for Business, Microsoft SharePoint, Smart Cards, Zoho Office Suite, Internet Protocol Telephony, Microsoft InTune, Information Technology, Landesk, Servicenow
- **Published:** July 7, 2026
- **Apply:** https://dejobs.org/x/x/3EC9CA1C04E14543A2EAD2C2BE5D2855/job/

## About the Role

* Bachelor's Degree or Associate Degree in Computer Science or a related field of study desired.
 * At least five (5+) years of Help Desk Specialist Experience.
 * Must be able to obtain a USDA Clearance.
 * Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and abnormalities., * Strong customer support skills
 * Strong written and verbal communications skills
 * Knowledge of the LANDESK ticketing system (or similar ie ServiceNow, Zoho)
 * Knowledge of ITIL best practices
 * InTune and
 * Android Phone Configuration (Samsung)/Apple iPhone, general MDM
 * VOIP Phone Configuration and Setup (T-Mobile) and Smart Phone Backoffice Tracking Tools (Verizon)
 * PC setup, troubleshooting and automated imaging

## Description

* Responsible for diagnosing and resolving HW/SW Tier 1 and 2 issues.
 * Provide support to end-users and VIPs on a variety of issues.
 * Identify, research, and resolve technical problems.
 * Respond to telephone calls, emails, and personnel requests for technical support.
 * Document, track and monitor the problem to ensure a timely resolution., Knowledge working and supporting the following products and tools:
 * Dell laptop system support, HW and SW, Windows 11
 * Microsoft Exchange
 * Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection)
 * Microsoft Distributed File System (DFS)
 * Enterprise Mobile Devices (i.e., Blackberry and Android Devices)
 * Microsoft Active Directory (AD)
 * Microsoft Domain Name Services (DNS)
 * Microsoft Dynamic Host Configuration Protocol (DHCP)
 * Smart Card Authentication
 * Enterprise Full Disk Encryption (i.e., Checkpoint Full Disk Encryption)
 * Enterprise Communication Services (i.e., Skype for Business)
 * Microsoft SharePoint end-users support
 * Microsoft Windows (esp 20H2)
 * SAMSUNG S20 Mobile/Apple iPhone 14 Phone set up, admin and trouble shooting support
 * Network Printers
 * Microsoft Office products
 * Ticketing System (i.e., LANDesk)
 * Video Conferencing Support (i.e., TEAMs)
 * General System Administration


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