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# Mechanical Support Engineer - 24/7

- **Company:** Intralox
- **Location:** Grand Rapids, MI, United States (Remote available)
- **Salary:** $68,200.0 - $147,300.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Dynamics CRM, Microsoft Office, Remote Service Software, Windchill, Oracle Erp, Allen-Bradley Factory Automation Equipment
- **Published:** July 10, 2026
- **Apply:** https://www.salesheads.com/job.asp?id=3316081823&tx=KL9797FFU&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's degree in Engineering and minimum 1 year of industry experience.
 * Direct experience with a variety of industrial hardware/software Programmable Logic Controller (PLC) platforms including but not limited to Rockwell/Allen-Bradley & Siemens, including how these platforms integrate with mechanical equipment and customer systems.
 * Willingness to work various shifts, including nights, weekends, and holidays.
 * Excellent oral & written communication skills. Will be required to engage with customers, and internal commercial & technical stakeholders during situations of intense pressure.
 * Proficiency in Microsoft Office.
 * Strong analytical and problem-solving skills.
 * Deep technical skills & knowledge; industrial conveyor systems preferred.
 * Ability to work independently and as part of a team.
 * Experience with remote support tools and technologies.
 + Ability to travel 25%, * 5+ years of Industry experience in industrial hardware/software Programmable Logic Controller (PLC) platforms.
 * Proficiency in systems including but not limited to Windchill PLM, Oracle ERP, Dynamics CRM, etc.
 * Certifications in relevant technologies or systems.
 * Experience working in a 24/7 support environment.

## Description

* Provide technical support to clients via phone, email, and online ticketing systems.
 * Troubleshoot and resolve complex issues related to our systems and solutions.
 * Collaborate with Customer Service, Product/Project Managers, and Engineers to address and resolve client issues promptly.
 * Document all client interactions, troubleshooting steps, and resolutions in the support system.
 * Conduct remote diagnostics and maintenance to minimize system downtime.
 * Provide guidance and training to clients on the use and maintenance of our products.
 * Participate in regular training sessions to stay updated on product developments and industry trends.
 * Contribute to the development of support documentation and training materials.
 * Maintain a high level of customer satisfaction by delivering professional and efficient support.
 * Contribute to and grow with a Global Services Team that covers every aspect of Customer pre and post-sales support.


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