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# L3 Production Support Engineer / Application Support Engineer

- **Company:** Experis
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Salary:** $135,325.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Python (Programming Language), Scripting, Enterprise Software Applications, Splunk, Dynatrace
- **Published:** July 10, 2026
- **Apply:** https://www.experis.com/en/job/404105/l3-production-support-engineer-application-support-engineer-charlotte-

## About the Role

Our client, a leading financial services organization, is seeking a L3 Production Support Engineer / Application Support Engineer (Charlotte) to join their dynamic team. As a L3 Production Support Engineer / Application Support Engineer (Charlotte), you will be part of the Enterprise Risk and Finance APS supporting critical treasury portfolios. The ideal candidate will demonstrate strong problem-solving skills, effective communication, and a proactive approach to support and innovation, which will align successfully in the organization., * Minimum of 5+ years of production support experience in a technical environment.

 * Strong SQL and UNIX/Linux knowledge for effective troubleshooting and support.
 * Familiarity with the Software Development Life Cycle and ITIL frameworks.
 * Excellent verbal and written communication skills to liaise with technical and non-technical teams.
 * Experience with monitoring tools such as ITRS, DynaTrace, Splunk, and scripting with Python.

## Description

* Respond to and resolve business queries within the ERFT space, ensuring timely and accurate support.
 * Communicate with business lines and management regarding the overall status and health of applications.
 * Identify areas for improvement in monitoring, application stability, and root cause analysis.
 * Collaborate with Technology Infrastructure and Development Teams to support releases, upgrades, and system enhancements.
 * Utilize tools such as Dynatrace, Splunk, ITSM, JIRA, and others to monitor, report, and resolve incidents effectively.


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