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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Success Director - Core Banking Cloud Transformation - **Company:** Oracle - **Location:** Columbus, OH, United States - **Salary:** $104,998.0 - $209,498.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Cloud Computing, Oracle (Applications), Cloud Migration, Oracle Cloud Infrastructure - **Published:** July 4, 2026 - **Apply:** https://dejobs.org/x/x/E1C7140EDBBE46889E40226F35286EC8/job/ ## About the Role * Banking finance domain experience: Deep understanding of core banking transformation (e.g., accounts, digital, lending). * Technology and delivery fluency: While not hands-on, you are comfortable with cloud concepts, enterprise service delivery, and project/program execution. You will be expected to certify on Oracle Cloud Infrastructure (OCI) and leverage Oracle networks to drive timely resolution and best-practice adoption. * Executive-level customer presence: Strong written and verbal communication skills, ability to manage expectations and escalations, and experience engaging senior stakeholders, including C-level executives. * Commercial acumen: Comfort working within contractual constructs, aligning outcomes to commercial terms, identifying expansion opportunities, and clearly articulating business value. * Drive and resilience: Change in large institutions takes persistence; you can influence, advocate, and sustain progress over time., * Essential: Experience with core banking transformation * Typically 12-15 years of professional experience * Experience in a consulting role * Background in one or more of: engineering, sales engineering, consulting, business analysis, solution architecture; SaaS experience preferred * Understanding of enterprise technical architectures and operating environments * Demonstrated ability to build relationships across executive, legal, technical, finance, support, sales, and marketing stakeholders * Project/program management experience leading cross-functional technical and business teams to resolve issues and deliver outcomes * Ability to develop and present business cases to internal and customer audiences * Strong organisational, time management, and communication skills * Practical, hands-on mindset; willing to support where needed * Team-oriented approach and commitment to continuous improvement Additional context This is a new, high-visibility position aligned to business growth and focused on Oracle's most strategic clients in a fast-growing area. The work is non-routine and complex, and the role is well-suited to individuals who enjoy solving problems and driving outcomes across stakeholders. ## Description Oracle is a global leader in financial services software and is deeply committed to supporting the transformation of the financial services industry. Oracle brings together a broad application and technology ecosystem to help financial institutions modernize with confidence. Oracle has established a Customer Success organization focused on enabling successful cloud implementation, adoption, and renewal outcomes worldwide. In this role, you will work with Tier 1 and systemically important financial institutions. The Customer Success team focuses on: * Enabling strong cloud execution: Partnering with Sales and supporting field enablement to help deliver successful cloud outcomes. * Delivering on the promise: Owning the post-sales relationship, driving adoption and value realization, and strengthening partnership alignment to support renewals and expansion. You will act as a strategic advisor to help clients maximize the value of their investment. * Being the Voice of the Customer: Advocating for customer needs and ensuring emerging requirements are communicated to Product Management and internal stakeholders. What you'll do You will work with a lighthouse customer to develop and strengthen the enterprise partnership and drive high-quality lifecycle outcomes by: * Leading executive alignment around long-term business value and strategic roadmap evolution * Driving post-implementation adoption optimization and measurable ROI realization over time * Supporting renewal readiness and identifying responsible expansion opportunities * Acting as a structured Voice of the Customer into Product and internal stakeholders * Serving as a trusted advisor on use cases, product capabilities, and best practices * Creating customer-facing deliverables (e.g., presentations, process recommendations, strategic updates) for audiences ranging from executives to end users * Representing Oracle as a domain and product resource in customer engagements and internal communities * Building strong, durable relationships that drive customer satisfaction, retention, and growth * Partnering internally to identify expansion opportunities and support "non-event" renewals * Contributing to the evolution of Customer Success methodology and practices * Mentoring newer CSMs on a voluntary basis ## Related Videos - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Convincing Product teams to Adopt Gitops in a Large Org](https://www.wearedevelopers.com/videos/1936-convincing-product-teams-to-adopt-gitops-in-a-large-org) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Enterprise-Cloud-Native - Fast-Paced Development & Deployment in a Highly Secure Banking Environment](https://www.wearedevelopers.com/videos/671-enterprise-cloud-native-fast-paced-development-deployment-in-a-highly-secure-banking-environment) - [The journey from developer to devops - what i've learnt along the way](https://www.wearedevelopers.com/videos/238-the-journey-from-developer-to-devops-what-i-ve-learnt-along-the-way) - [AWS Migration within 3 months](https://www.wearedevelopers.com/videos/196-aws-migration-within-3-months) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development)