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# Mass Market Solutions Engineer

- **Company:** Zoom Video Communications, Inc.
- **Location:** Providence, RI, United States (Remote available)
- **Experience:** Expert
- **Salary:** $131,200.0 - $262,400.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Collaborative Software, Customer Interaction Management (Software), Packet Analyzer, Information Technology, Decoding, Cisco
- **Published:** July 9, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3315050406&tx=ZT2726THI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

What makes this opportunity exceptional is our collaborative culture-you'll build deep technical expertise while developing strong cross-functional relationships that span the organization. Our peer mentorship model ensures you'll quickly acclimate to both the technical intricacies of Zoom and the professional skills needed to thrive, setting you up for long-term career success. We are seeking a highly motivated, eager to learn professional with strong communication skills and a growth mindset to demonstrate the business value of our AI-powered, all-in-one collaboration platform to customers. This individual is passionate about unified communications and contact center technologies. The ideal candidate will bring hands-on experience with SaaS solutions including Meetings, Video, Voice, Contact Center, and ISV integrations. Competitive (Microsoft, Amazon, RingCentral, 8x8, Cisco) &/or legacy on-premise systems knowledge is a plus., * 5+ years of technical experience in SaaS technologies SaaS Collaboration Sales, Customer Success, or Tech Support experience (i.e. conferencing, voice, UCaaS, CCaaS)

 * Exceptional ability to communicate complex technical concepts clearly and effectively across diverse audiences-from technical experts to business stakeholders-in both intimate settings and large-scale presentations
 * Understanding of solution sales and the sales cycle
 * Be flexible and able to function in a high growth environment
 * Be adaptive to the rapid changes and enhancements of a UCaaS solution across all product lines
 * Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent

Desired Skills

 * Experience in customer facing technical role is preferred
 * Knowledge of traditional voice communications systems and applications
 * Working knowledge of packet captures - how to read and decipher
 * End-to-end IT systems knowledge
 * Formulate and communicate a technical solution / vision
 * Understand Zoom partner and ecosystem partners, products and applications
 * Competitive knowledge in UCaaS and ISV market

## Description

* Conducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customers
 * Translating customer problems into technical solutions and business outcomes
 * Communicating strategic value of Zoom over competitive offers
 * Preparing responses to RFQ/RFPs
 * Assisting in the scoping of professional services engagements
 * Working cross-functionally within Zoom to deliver customer happiness
 * Driving Zoom product direction and innovation
 * Learning and growing with Zoom's platform as it constantly and rapidly evolves


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