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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Technical Support Engineer - **Company:** Park Place Technologies - **Location:** Highland Heights, OH, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Computer Networks, System Configuration, Groovy, Networking Hardware, Lightweight Directory Access Protocols (LDAP), Red Hat Enterprise Linux, Security Assertion Markup Language (SAML), Single Sign-On, Software Engineering, Network Routers, Scripting, Load Balancing, Computer Network Technologies, Vmware - **Published:** July 20, 2026 - **Apply:** https://recruiting.ultipro.com/PAR1035PPTL/JobBoard/e104637a-c3c6-4682-96d2-d7cc2662dc13/OpportunityDetail?opportunityId=19c7e0e4-b3f7-4d81-9c4b-133ef7b8b2c1 ## About the Role * Bachelor's degree required in a Computer Networking or Software related discipline. * A minimum of 1-3 years' experience of MS Windows, Red Hat Linux and VMware. * Knowledge of network technologies and device types (routers, switches, load balancers, etc.). * Self-confident and resourceful with a positive attitude. * Well organized and able to stay focused when under pressure. * Enjoys problem solving and interaction with others. * Good communication skills and a sense of humor., * Network device vendor certifications (CCNA, JNCIA). ## Description The Associate Technical Support Engineer ensures Park Place Technologies derives maximum benefit from the sale of its products by providing customers with high quality Technical Support., * Advise customers how to configure and use Park Place Technologies' software products to satisfy their operational needs. * Trouble-shoot and identify the cause of customer software product problems. * Resolve customer problems, ensuring workarounds and software patches are made available in accordance with agreed service levels. * Ensure all customer problems and queries are logged in Park Place Technologies' Helpdesk system, escalated where appropriate and tracked through to completion. * Work closely with Software Development Teams on the resolution of customer problems. * Engage with Sales and Pre-Sales Teams to facilitate successful Proof of Concept trials. * Develop and maintain a full and current awareness of Entuity products. * Maintain an awareness of IT technologies relevant to the operation of Park Place Technologies' products and services. * Advise customers how to integrate Entuity software with corporate user authentication systems (e.g., Active Directory, LDAP, SAML, SSO). * Advise customers how to customize Entuity software dashboards, reports, and exports. * Develop and supply to customers customized rules and scripts using Groovy scripting language to change how Entuity Software processes alerts and forwards them to third-party software products. * Develop and supply to customers customized configurations using Stormworks Statement language to change how Entuity Software collects and processes data. * Issue customer licenses as required. * Create and issue Device support software configurations and overrides to customers as required. * Other duties as assigned. ## Related Videos - [Embracing the Hybrid Cloud: Unlocking Success with Ansible](https://www.wearedevelopers.com/videos/932-embracing-the-hybrid-cloud-unlocking-success-with-ansible) - [JavaScript? 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