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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Analyst (IT) - **Company:** DaVita Inc. - **Location:** Malvern, PA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Multitier Architecture, Software Applications, JIRA, Hospital Information Systems, Data Integrity, Systems Analysis, Scrum Methodology, Snagit, Software Engineering, Systems Architecture, Website Wireframe, Servicenow - **Published:** July 16, 2026 - **Apply:** https://davita.wd1.myworkdayjobs.com/DKC_External/job/00760---Team-Liberty-Malvern-Business-Office/Systems-Analyst--IT-_R0467102 ## About the Role The ideal System Analyst will be intuitive, smart, have attention to detail, possess a curious mindset, be a fast learner and be able to "hit the ground running" after completing training., * Experience serving as a System Analyst in a production support environment. * Must have 2-3 years of experience providing support for healthcare related applications (ideally applications affiliated with patient support and business operations supporting physicians, nurses, and or clinicians). * Preferably either Electronic Healthcare Record System or a Hospital System. * Minimum of 2-3 years of System Analysis experience. * Reading, interpreting, capturing, transferring and documentation. * Curiosity to learn and investigate why issues are occurring. * Experience working with ServiceNow is helpful. * Background in Customer Service and Support. * Requirements validation expertise. * Product and QA Testing skills are very helpful. * Technical Writing experience will be helpful for writing uses cases. * Must have experience troubleshooting production/application related issues. * Must have excellent oral and written skills. * Good ability to communicate and requiring minimal direction. * Flexible attitude. * Process Driven. * Ability to work with project stakeholders. * Customer Service Mindset. * Investigative approach to solving problems. * Ability to be fast and responsive. * Highly organized. * Skilled in working with MS Word and Excel. Desired Skills and Expertise: * Experience working with Jira is highly desired. * Exposure to development is a plus. * Experience creating BRD's would be helpful. * Experience working with Snagit. * Experience working within an Agile/Scrum environment. * Experience supporting large scale application development efforts. * Technical Writing experience will be helpful. * Troubleshooting experience will be helpful. * Wireframe experience. ## Description This System Analyst will be focusing on the following tasks: * Provide Tier IV support for the production backlog which they work through and create Jira stories. * Analyze and gather details around issues in a production in-house software application and generate documentation that adheres to format and content standards. * Work with other Support System Analysts, Business Analysts, Developers, QA analysts, and Product Managers in aiding troubleshooting and resolution. * Working closely with Tier I, Tier II and Tier III (Dev Team) on Jira tickets. * Perform analysis of complex technical systems along with combining their understanding of the perspectives of the end users and business stakeholders. * Assess the risks of applications issues and documents the impact of issues from the perspective of end users, data integrity, and other criteria (10% of time). * Work as a liaison between Production and Feature teams. * Serve as a gatekeeper - assess the Tickets being presented - review, validate and process them ahead or may close the ticket or send it back for more details. * This System Analyst will also be working with Legal and Compliance. * Perform System & functional requirements review (20% of time) which includes: + Reviewing issues affecting IT applications to determine if the behavior matches what is intended in the requirements + Identifying potential enhancements * Perform Root Cause Analysis (65% of time), including but not limited to: + Recreating issues for troubleshooting + Analyzing the system architecture, code, and data + Documenting steps to reproduce * Stay on top of email, chats, and meetings. * Host meetings. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany)