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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Specialist - **Company:** STORD, Inc. - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Wireless LAN, Application Programming Interfaces (APIs), Apple Mac Systems, Business Systems, Software as a Service, System Configuration, Desktop Computing, Distributed Systems, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Knowledge Management, Automation of Marketing, Networking Basics, Windows PowerShell, Systems Integration, Wi-Fi Technology, Scripting, Computer Equipment, Information Technology - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/978c9c86-c2f9-4086-b0b7-e759d5a33e15 ## About the Role * 2-5 years of experience in IT operations, IT support, or a related technical role. * Familiarity with various hardware devices such as computers, printers, scanners at scale. * Strong expertise in macOS and Windows environments. * Solid understanding of networking fundamentals and distributed environments. * Hands-on experience administering MDM, IAM/SSO, endpoint security, and SaaS platforms. * Strong troubleshooting, documentation, and stakeholder communication skills., * Experience supporting warehouse, logistics, or multi-site environments. * Experience with automation platforms or scripting (e.g., Powershell, APIs). * Familiarity with compliance frameworks (e.g., SOC 2, ISO 27001). ## Description An IT Operations Specialist is an entry-level, on-site, individual contributor who proactively manages all facility requests and escalations, continuously improving service levels, and achieving operational excellence, defined as a high efficiency, effectiveness, and adaptability to navigating within Stord's operations. The IT Operations Specialist is an experienced individual contributor role responsible for proactively managing all facility requests, IT support tickets, and escalations while continuously improving service levels and driving operational excellence. This role owns the day-to-day reliability of IT operations and facilities support, ensuring issues are anticipated, resolved efficiently, and prevented through strong systems, processes, and automation. Core Responsibilities Facilities, Network & Hardware Operations * Own IT operations for offices and warehouse environments, including networking, printers, scanners, and access control systems. * Lead device lifecycle management: standards definition, procurement guidance, deployment strategy, and decommissioning. * Partner with Facilities and vendors on installs, upgrades, and infrastructure improvements. * Partner with the Stord Networking team for Wi-fi, WLAN, and circuit troubleshooting * Perform regular inventory audits, system health checks, and hardware maintenance End-User Support & Operational Ownership * Provide support for complex or escalated end-user issues across hardware, software, SaaS tools, and access management. * Own ticket resolution end-to-end, including root cause analysis and long-term remediation. * Ensure consistent, high-quality service delivery and adherence to SLAs. * Act as an escalation point and mentor within the IT Operations function. IT Systems and Security & Compliance Enablement * Administer IT Systems including but not limited to: IDP/SSO, MDM, endpoint security, and ticketing systems. * Implement and maintain system configurations, policies, and integrations. * Partner with Security to ensure systems align with security standards and compliance requirements. * Support and enforce security controls related to access management, device compliance, and operational security. * Escalate and assist in investigation of potential security incidents. Documentation, Standards & Knowledge Management * Own and maintain IT documentation, SOPs, and operational standards. * Define and enforce operational best practices across the IT function. Leadership & Cross-Functional Impact * Lead small-to-medium IT initiatives and projects independently. * Partner closely with People Ops, Security, Facilities, and Business Systems teams. * Provide guidance, mentorship, and quality oversight across the IT Operations function. * Serve as a trusted operational partner to the business. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [JavaScript? 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