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# Implementation Specialist

- **Company:** WorkWave LLC
- **Location:** Holmdel, NJ, United States (Remote available)
- **Experience:** Starter
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Asana, Spreadsheets, Software as a Service, Productivity Software, Salesforce.Com, Break Fix
- **Published:** July 23, 2026
- **Apply:** https://jobs.lever.co/workwave/c264b3c1-0485-4a58-bb83-5eafcf3d1433/apply?lever-origin=applied&lever-source%5B%5D=BuiltInNationwide

## About the Role

* Experience: 1-2 years of experience in customer service, software support, customer onboarding, or a similar customer-centric technical role.
 * Technical Aptitude: Comfort with basic SaaS concepts and modern workplace tools (e.g., G Suite, Excel/spreadsheets, and familiarity with CRM or project management tools like Salesforce, Asana, or Monday.com).
 * AI Readiness: Curiosity for and practical experience using standard AI productivity tools to work smarter and faster.
 * Communication Skills: Exceptional written and verbal communication-you excel at making technical information feel simple, clear, and approachable.
 * Organization & Detail: Strong time-management skills with a knack for prioritizing tasks, tracking details, and managing multiple timelines without dropping the ball.
 * Problem-Solving Mindset: A proactive, inquisitive attitude with a passion for helping people overcome technical challenges.
 * Teamwork & Soft Skills: High professionalism, adaptability, and an ability to collaborate fluidly across different teams and client personalities.
 * Travel Flexibility: Ability and willingness to travel to client sites up to 25% of the time.

## Description

As an Associate Implementation Specialist, you won't just be setting up software-you'll be the trusted guide helping real-world business owners transform how they run their daily operations. If you are tech-curious, detail-obsessed, and energized by helping people succeed, this is your launchpad. Armed with modern AI tools, structured playbooks, and dedicated mentors, you'll master the end-to-end customer journey and build a powerhouse foundation for your career in SaaS., * Guide the Implementation Journey: Support customers through their software onboarding process, tracking project progress and milestones using modern project management tools.

 * Apply Best-Practice Workflows: Partner with clients to understand their daily operations, guiding them on how to configure and use our software using established best-practice playbooks.
 * Deliver Engaging Client Training: Conduct clear, hands-on user training and share change-management strategies to ensure smooth, confident software adoption across the client's team.
 * Organize & Coordinate Projects: Manage multiple client onboarding projects simultaneously, ensuring key dates, deliverables, and quality standards stay strictly on track.
 * Maintain Project Documentation: Track client progress and project updates in our specialized tools to keep stakeholders aligned and identify potential risks early.
 * Provide Hands-On Troubleshooting: Offer empathetic, clear, and proactive support when clients encounter roadblocks during their implementation phase.
 * Collaborate Cross-Functionally: Work closely with internal teams across the business to champion your clients' needs and ensure a seamless onboarding experience.
 * Leverage Modern AI Tools: Utilize internal AI-driven utilities and automated software tools to streamline project tracking, draft client documentation, and optimize your weekly workflows.
 * Contribute to Team Knowledge: Help update and refine instructional materials, client setup guides, and internal training documentation over time.


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