> Markdown version of [/jobs/ext/1709119-copier-field-service-technician-who-excels-at-troubleshooting-repairing-and-supporting-office-technology](https://www.wearedevelopers.com/jobs/ext/1709119-copier-field-service-technician-who-excels-at-troubleshooting-repairing-and-supporting-office-technology). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Copier Field Service Technician Who Excels at Troubleshooting, Repairing, and Supporting Office Technology - **Company:** Knight Office Solutions Inc - **Location:** Dallas, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Networking Basics, Software Troubleshooting - **Published:** July 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=93fc246e10545396 ## About the Role You are a manufacturer-certified Copier Field Service Technician (or have equivalent industry experience) with strong technical expertise and a passion for solving problems. Experience servicing Ricoh products is preferred. You excel at diagnosing and repairing equipment, work independently with a high level of professionalism, and are committed to delivering legendary customer service. Your strong troubleshooting skills, attention to detail, and customer-first mindset enable you to provide reliable solutions and build lasting customer relationships., * High school diploma or GED required. * Technical school training and 2+ years of related service or repair experience preferred. * Strong troubleshooting, diagnostic, and customer service skills. * Ability to work independently while contributing as a team member. * Valid Texas driver's license. * Ability to manage inventory and work effectively in a field-service environment. ## Description Our Service Team in the greater Dallas/Ft. Worth is seeking a Field Service Technician who is focused and enthusiastic about servicing and repairing a variety of office equipment at various customer locations within a specific geographic area., * Achieve expected productivity & proficiency levels associated with assigned workload and level of experience. * Manage territory, inventory, and customer relationships. * Demonstrate excellent technical and customer relation skills. * Assist with setup and delivery of equipment. * Installation and configuration of basic networking settings, print drivers, and scan settings., The Copier Field Service Technician is responsible for diagnosing, repairing, installing, and maintaining office equipment within an assigned territory. This role performs equipment diagnostics, installations, removals, retrofits, and basic network connectivity setup, including IP configuration, printer driver installation, and customer training. The technician manages service calls, maintains accurate parts and car stock inventory, completes administrative requirements, and stays current on product training and technical certifications. Success in this role requires strong technical expertise, effective territory management, and a commitment to delivering exceptional customer service., * Diagnose, repair, install, remove, and retrofit office equipment. * Perform basic network-connected device installations and customer training. * Manage assigned service territory and respond to service requests efficiently. * Maintain accurate parts inventory and company-required car stock. * Complete service documentation and administrative tasks accurately and on time. * Participate in ongoing technical training and development. * Provide technical support and guidance to less experienced technicians. * Build positive customer relationships and deliver a high level of customer satisfaction. * Maintain a professional appearance and represent the company positively at all times. * Comply with all company policies and procedures. ## Related Videos - [Humanizing Your Documentation](https://www.wearedevelopers.com/videos/476-humanizing-your-documentation) - [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks) - [The AI-Ready Stack: Rethinking the Engineering Org of the Future](https://www.wearedevelopers.com/videos/1706-the-ai-ready-stack-rethinking-the-engineering-org-of-the-future) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [The Human Side of Software Engineering in the Age of AI - Olena Babenko](https://www.wearedevelopers.com/videos/2140-the-human-side-of-software-engineering-in-the-age-of-ai-olena-babenko) - [Graph Neural Networks: What’s behind the Hype?](https://www.wearedevelopers.com/videos/474-graph-neural-networks-what-s-behind-the-hype) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [10 Creative Workshop Ideas for Conferences](https://www.wearedevelopers.com/magazine/363-10-creative-workshop-ideas-for-conferences) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Top Characteristics of a Software Engineer](https://www.wearedevelopers.com/magazine/166-top-characteristics-of-a-software-engineer)