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# Service Desk Coordinator

- **Company:** System One
- **Location:** Pensacola, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, Spreadsheets, Databases, Text Processing, Enterprise Software Applications, Information Technology, Servicenow
- **Published:** July 25, 2026
- **Apply:** https://dejobs.org/x/x/3150D4CC241049A5AAF32A62E877343D/job/

## About the Role

Candidates will be expected to interview onsite. We are looking for candidates with 3-5 years of recent, professional call center experience responding to inbound calls and providing technical support/troubleshooting. Candidates must be able to pass both a credit and criminal background check. Candidates will work onsite the first two weeks for training, M-F 8-4:30 EST., * Knowledge and understanding of the information technology field

 * Basic skill troubleshooting and resolving technical problems

 * Exposure to enterprise systems and IT terminology

 * Exposure to solving routine or standard administrative, operational, or system problems and issues

 * Effective verbal and written communication skills

 * Ability to leverage finesse/soft skills when interacting with end users

 * Basic organizational, planning, and time management skills

 * Ability to handle multiple tasks simultaneously with a high degree of accuracy

 * Ability to work independently and in a team environment

 * Desired - 3+ years of Tier 1 support and capabilities or similar

 * Desired - Call Center or front-line customer support experience

 * Desired - Knowledge of client operations, policies, and procedures

 * Desired - Knowledge of ITIL (Information Technology Infrastructure Library)

 * Desired - Previous customer service in a fast-paced environment

 * Desired - Familiar with ticketing software (ServiceNow) would be a plus

## Description

* Respond to inbound calls daily to provide technical support/troubleshooting

 * Provide support via web queues, outbound interactions, and emails

 * Leverage resources to resolve technical issues timely

 * Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities

 * Escalate requests outside of your scope when necessary

 * Attend weekly staff/mentor meetings

 * Remain cognizant of adherence to help promote business unit success

 * Adhere to ETS practices, policies, and procedures

 * Perform other related duties as assigned or appropriate


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