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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, CPD Shopper Experience Service & Technology - **Company:** Loreal - **Location:** Berkeley Heights, NJ, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Artificial Intelligence, Data Integration, Inventory Management Software, Power BI, Salesforce.Com, SAP (Applications), Application Enhancement Tool, Data Management - **Published:** July 15, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17593907?backUrl=%2Fcareer%2F17593907%2FDirector-Cpd-Shopper-Experience-Service-Technology-New-Jersey-Berkeley-Heights ## About the Role * Minimum 8 years of experience in operations, inventory management, retail technology, or a related field; consumer goods or beauty experience strongly preferred * Demonstrated background in fixture or asset management, service model development, or warehouse and inventory operations * Proficiency in ERP and inventory management systems (e.g., SAP); advanced Excel skills required for financial reconciliation and reporting * Experience working with order management or CRM platforms (e.g., Salesforce); familiarity with ASN reporting and GR/IR processes * Demonstrated interest or experience in AI tools, data integration, or technology innovation - ability to think beyond current systems and envision next-generation solutions * Experience working cross-functionally to build or implement new tools, platforms, or workflows at scale Professional Competencies: * Operationally rigorous: brings precision and accountability to inventory, financial, and service management processes * Technologically curious: energized by identifying smarter ways to work and building tools that elevate the team around them * Collaborative integrator: able to work across team pillars with influence and partnership, not authority, to drive innovation * Strong communicator with demonstrated success influencing stakeholders across commercial, finance, operations, and technology teams * Proven ability to manage multiple priorities simultaneously in a fast-paced, cross-functional environment ## Description The Director of CPD Shopper Experience Technology & Operations sits at the intersection of operational leadership and technology architect. On the operational side, this role owns the end-to-end fixture service program: inventory, fulfillment, financial compliance, and a cohesive parts and service strategy across all CPD retail accounts. On the technology side, this role carries a forward-looking mandate - serving as the connective intelligence layer across the CPD Shopper Experience team, identifying opportunities to integrate data, modernize workflows, and build AI-powered tools that make the entire department smarter, faster, and more connected. What You Will Do: Fixture Operations, Customer Service & Financial Compliance * Own the full fixture operations program - including end-to-end customer service for all CPD fixture programs across U.S. retail accounts, inventory reconciliation, replacement parts management, and field order management, with a dedicated direct report managing day-to-day customer service execution * Develop and implement a cohesive service strategy across all fixture parts for all replacement part programs * Ensure full financial compliance across the fixture program, advising Finance and Accounting on proper capitalization of fixture assets, maintaining audit-ready documentation, and delivering regular inventory & run rates to senior leadership * Drive integration of tools, best practices, and cost-saving initiatives from the L'Oreal Retail Management (RMM) team into the Shopper Experience Central Team, including next-generation wall systems Technology, Data Integration & Innovation * Serve as the technology and data integration lead for the CPD Shopper Experience team by developing a comprehensive understanding of the data assets, tools, and workflows that exist across all team pillars and identifying opportunities to connect and unify * Lead the vision and development of AI-powered tools that serve the broader team including intelligent platforms allowing users to access reset dates, fixture budgets, lock dates, Power BI reports, graphic coding, and other key information through a single, conversational interface * Partner with leads across the Shopper Experience team to identify technology gaps, surface synergies, and co-develop solutions that elevate the department's collective capabilities - acting as an enabler and integrator across the organization * Stay current on emerging retail technology, AI tools, and data platforms while bringing a continuous pipeline of innovation to leadership and translating them into actionable roadmaps People Leadership * Lead and develop a team of 2 direct reports spanning fixture customer service operations and inventory and technology support * Accountable for performance management, development planning, and building the long-term capability of the team ## Related Videos - [Empowering Retail Through Applied Machine Learning](https://www.wearedevelopers.com/videos/976-empowering-retail-through-applied-machine-learning) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)