> Markdown version of [/jobs/ext/1710405-desktop-support-tech](https://www.wearedevelopers.com/jobs/ext/1710405-desktop-support-tech). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Tech - **Company:** Yale New Haven Health System - **Location:** New Haven, CT, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Microsoft Outlook, Client Server Models, Desktop Computing, Web Browsers, Microsoft Office, Netbook, Network Protocols, Citrix Systems, Office Suite, Remote Access Technology, Peripherals, Guidewire PolicyCenter, Computer Equipment, Laptops, Hardware Infrastructure - **Published:** July 23, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17679240?backUrl=%2Fcareer%2F17679240%2FDesktop-Support-Tech-Connecticut-New-Haven ## About the Role High school graduate with CompTia A+ technical certification preferred. (Must be obtained within 6 months of hire), One to three years experience supporting Intel microprocessor based desktop computers and peripherals in a Microsoft Active Directory environment; or six months experience working at Yale New Haven Health System in a desktop support role. Hands on experience with Apple/Mac and PC, laptops, netbooks, iPhones, iPads, and printers preferred. Knowledgeable of Citrix based applications and client/ server relationships preferred. Proficiency in current Microsoft Windows operating systems (Windows 7 and above) and Microsoft Office 2016 and above, including Word, Excel, Outlook and Teams. Customer Service Experience a must. LICENSURE Comp Tia A+ technical certification preferred. (Must be obtained within 6 months of hire) SPECIAL SKILLS Exceptional customer service as demonstrated by written, verbal, listening, & interpersonal skills. Must demonstrate the ability to act/communicate in a professional and courteous manner to patients, staff, peers, visitors, and vendors. Working knowledge of network protocols, desktops hardware configurations and peripherals. Ability to multitask and prioritize tasks and responsibilities accordingly. Must have a through working knowledge of remote access tools. Must be able to install commercial and specialized software applications while strictly following internal policies, procedures and best practices. Ability to interact well with multiple groups both internal and external to our organization becoming the single point of contact for problem resolution ## Description Executes the installation, repair & maintenance of microcomputers and peripheral equipment including configuring and deploying mobile devices. Knowledgeable of predominate operating systems including Windows 7, Windows 10, and above including Mac OS, Internet Explorer and Office Suite applications. Diagnoses and thoroughly resolves problems by distinguishing between local hardware, application and network problems. Coordinates the expeditious repair or replacement of defective equipment to ensure computer hardware and associated peripherals are functioning as designed. Vigilant for security threats, non-compliant actives and system anomalies. EEO/AA/Disability/Veteran Responsibilities * 1. Device Deployment * 1.1 Deploys new PCs in accordance with YNHHS policies and procedures 2. Device Repair * 2.1 Methodically and efficiently troubleshoots reported problems 3. 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