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# Tier 2 Help Desk

- **Company:** Insight Global
- **Location:** Battle Ground, WA, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Office, Laptops, Servicenow
- **Published:** July 7, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/washington/battle-ground/tier-2-help-desk/job-548656/

## About the Role

Microsoft office

 - Background in help desk
 - Proficient communication and customer service skills
 - Experience with HP Desktop/Laptops and Multi-Function printers
 - Bachelors in IT (preferred) or Associates with 3-5 years of experience
 - Hardware & software Application Maintenance and Support experience

Nice to Have Skills & Experience

 - CompTIA A+ Certification
 - ServiceNow
 - Experience with Ivanti ticketing

## Description

The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.


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