> Markdown version of [/jobs/ext/1710508-system-reliability-support-specialist-sr-site-reliability-center](https://www.wearedevelopers.com/jobs/ext/1710508-system-reliability-support-specialist-sr-site-reliability-center). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Reliability & Support Specialist Sr. - Site Reliability Center - **Company:** The PNC Financial Services Group, Inc. - **Location:** Cleveland, OH, United States - **Experience:** Expert - **Salary:** $55,000.0 - $123,050.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Application Integration Architecture, Confluence, COBOL (Programming Language), Continuous Availability, IBM WebSphere DataPower SOA Appliances, Domain Name System (DNS), Oracle Exadata, HP Loadrunner, Intrusion Detection and Prevention, Python (Programming Language), Linux System Administration, Simple Mail Transfer Protocols, MongoDB, Connect-Direct (Internet Protocols Based Network Software), OpenShift, Oracle (Applications), Ping (Networking Utility), Software Maintenance, Systems Development Life Cycle, Release Management, Reliability Engineering, Software Engineering, Software Systems, Tableau (Software), System Availability, Reliability of Systems, Apigee, Git, Toad (Software), Apache Kafka, Bitbucket, Dynatrace, Jenkins, Artifactory - **Published:** July 16, 2026 - **Apply:** https://dejobs.org/x/x/44B23E58B6CD44F4B64C4BD46E12AA85/job/ ## About the Role Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Apache Kafka, Application Development, Business Management, ConnectDirect (Software), Customer Solutions, Design, Group Problem Solving, IBM WebSphere DataPower, Process Improvements, Red Hat OpenShift, Release Management, Software Solutions, User Experience (UX) Design Competencies Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors ## Description At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a System Reliability and Support Specialist within PNC's Technology organization, you will be based in Pittsburg, Pennsylvania; Dallas, Texas; Cleveland, Ohio; Birmingham, Alabama; Phoenix, Arizona or Denver, Colorado. Note: This is a 24/7 production support role; hours: 8:00 am to 5:00 pm EST. Once trained, support specialist will follow a team on call schedule which is typically every 3 to 4 weeks. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position., * Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. * Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability. * Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention. * Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization. * Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff. * Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Additional Technical Experience: Openshift Connect Direct File Transmissions DataPower Kafka MongoDB Linux administration MQ/RDQM Oracle Exadata Micron services Java SMTP Gateway - Simple Mail Transfer Protocol (ESP) TOAD - Tool for Oracle Application Developers VFaaS QFaaS Day2 Ops Certificate Renewals Dynatrace Logscale Big Panda Tableau reports GIT Artifactory Archer bitbucket F5 Integration BUS (ESI) uDeploy DNS Confluence Loadrunner Apigee COBOL Control Center Application for SFG & NDM (XMS) Jenkins - Integration and Delivery Platform (JNK) MobaXterm Ping Python (PAE) ## Related Videos - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [The Road to MLOps: How Verivox Transitioned to AWS](https://www.wearedevelopers.com/videos/1050-the-road-to-mlops-how-verivox-transitioned-to-aws) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Enterprise-Cloud-Native - Fast-Paced Development & Deployment in a Highly Secure Banking Environment](https://www.wearedevelopers.com/videos/671-enterprise-cloud-native-fast-paced-development-deployment-in-a-highly-secure-banking-environment) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Our GitOps approach for deploying an Identity Provider and an API Gateway in a SaaS company](https://www.wearedevelopers.com/videos/776-our-gitops-approach-for-deploying-an-identity-provider-and-an-api-gateway-in-a-saas-company) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)