> Markdown version of [/jobs/ext/1711548-end-user-support-1-2-secret](https://www.wearedevelopers.com/jobs/ext/1711548-end-user-support-1-2-secret). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support 1/2 - Secret - **Company:** Northrop Grumman - **Location:** Palmdale, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $57,300.0 - $85,900.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Unix, Cyber Security, Computer Networks, Databases, Data Centers, Desktop Computing, Linux, Desktop Virtualization, HP Thin Clients, PC Tools, Issue Tracking Systems, IT Management, Information Technology Operations, Microsoft Office, System Center Configuration Manager, Windows Search, Windows PowerShell, Remote Administration, SAP (Applications), Solaris (Operating System), Wide Area Networks, Computer Equipment, Information Technology, Vmware - **Published:** July 15, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9032193/end-user-support-12-secret ## About the Role * Master's or Bachelor's degree with 0 years of experience; OR an Associate's degree with 2 years of relevant experience; OR a High School Diploma (or equivalent) with 4 years of relevant experience is required * Must have a DOD 8140 security certification (examples: Security+ CE or greater) * Candidates must have a current DOD level security clearance (at a minimum) with the ability to obtain and maintain a DOD clearance in order to be considered * Candidates must have the ability to obtain, and maintain, access to as a condition of continued employment * Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods * Master's degree with 0 years of relevant experience; OR a Bachelor's degree with 2 years of relevant experience; OR an Associate's degree with 4 years of relevant experience; OR a High School Diploma (or equivalent) with 6 years of relevant experience is required * Must have a DOD 8140 security certification (examples: Security+ CE or greater) * Candidates must have a current DOD level security clearance (at a minimum) with the ability to obtain and maintain a DOD clearance in order to be considered * Candidates must have the ability to obtain, and maintain, access to as a condition of continued employment * Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods * Bachelor's degree * Active DOD Top Secret, SCI, or SAP/SAR access is preferred * 3 years of experience with IT related hardware in a classified environment * Microsoft Certifications (MCP, MCSE or MCSA) a plus * Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell * Experience with thin clients * Experience in Active Directory configuring user and computer accounts * Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.) * Experience supporting VMware VDI (Virtual Desktop Infrastructure) * Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking ## Description Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site. Responsibilities will include but not be limited to the following: * Provides technical support for computers and associated networks. * Installs, troubleshoots, services, and repairs of personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups. * Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs. * Completes paperwork and other tasks needed to satisfy Security requirements. Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified or unclassified data spillage incidents. * Coordinates with users, service desk, server administrators, network engineers, and customer and IT management. * Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement. * Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies. * Works with system administrators and other staff to resolve support issues, escalating where appropriate. * Participates in new installations, testing and special projects as needed. * May spend portions of the day away from the desk when supporting users and moving equipment. * Exhibits good communication skills, an energetic approach, and patience with customers. * Use your technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations. * Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. * Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. * Route calls to product line specialists. Maintains and updates records and tracking databases. * Alerts management to recurring problems and patterns of problems. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)