> Markdown version of [/jobs/ext/1711759-senior-associate-change-management-process](https://www.wearedevelopers.com/jobs/ext/1711759-senior-associate-change-management-process). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Associate, Change Management Process... - **Company:** Capital One Financial Corporation - **Location:** McLean, VA, United States - **Experience:** Expert - **Salary:** $88,800.0 - $101,300.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, Data Integrity, Data Presentation, Google Docs, Backend, Gsuite - **Published:** July 17, 2026 - **Apply:** https://www.juju.com/job/00000000ghhamn ## About the Role We are seeking a highly motivated and detail-oriented professional to join our START team as a Change Management Process Manager. A successful candidate in this role is a proactive problem-solver with exceptional organizational skills, capable of navigating a fast-paced environment while managing complex stakeholder expectations., + High School Diploma, GED, or equivalent certification + At least 2 years of experience in Process Management, Project Management, or Retail Operations + At least 1 year of experience in Customer Service or Relationship Management + At least 1 year of experience with Google Suite such as Google Docs, Sheets, Slides, etc. Preferred Qualifications: + Bachelor's Degree or military experience + 3+ years of experience in Process or Project Management + BPM, Lean, or Six Sigma Certification ## Description As a Sr. Associate, you will be the backbone of the START process, ensuring that change initiatives-ranging from testing to major projects-move through our ecosystem seamlessly. You will act as a Knack SME, a process advisor, and a critical bridge between Product Managers, Developers, and Risk partners to ensure every initiative is well-managed. Tasks & Key Responsibilities include: + Process Execution & Intake Management: Validate and manage high-priority intakes (Testing and, Projects). Perform reviews of audiences, appropriate dates and requirements to ensure all initiatives are "Ready for Scoping." + System Stewardship: Manage the START tool backend, facilitating initiatives stages, troubleshooting issues, and ensuring data integrity across the platform. + Meeting Facilitation: Lead daily Scoping Meetings on a rotating basis, coordinating Point of Contacts (POCs), capturing resources, socializing and follow-up on next steps. + Stakeholder Engagement & Communication: Manage the START Slack channel and mailbox with high responsiveness. + Capacity & Metric Oversight: Manage operational capacity per protocols, negotiate delivery dates when necessary, and provide volume metrics for Monthly Business Reviews (MBR). + Risk & Governance Collaboration: Partner with Risk, Cybersecurity, and Audit functions to provide reporting, walkthrough visuals, and sampling data to ensure compliance. + Team Mentorship & Development: Mentor new team members, engage in cross-training across Bank Voice and C&O, and collaborate with Product Managers to influence results through data-driven storytelling. ## Related Videos - [Organizational Change Through The Power Of Why - DevSecOps Enablement](https://www.wearedevelopers.com/videos/478-organizational-change-through-the-power-of-why-devsecops-enablement) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [GitHub Next and the Future of Coding - Idan Gazit](https://www.wearedevelopers.com/videos/1903-github-next-and-the-future-of-coding-idan-gazit) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Got AI ideas but no money? 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