> Markdown version of [/jobs/ext/1711761-lead-it-service-operations](https://www.wearedevelopers.com/jobs/ext/1711761-lead-it-service-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead, IT Service Operations - **Company:** Sp Global, Inc. - **Location:** Princeton, NJ, United States - **Experience:** Expert - **Salary:** $125,000.0 - $155,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Artificial Intelligence, Amazon Web Services, Server Applications, JIRA, Microsoft Azure, Bash Shell, Oracle WebLogic Server, Cloud Computing, Cloud Engineering, Continuous Delivery, Continuous Integration, Data Recovery, DevOps, Distributed Systems, Middleware, Java Platform Enterprise Edition (J2EE), Github, Revision Control Systems, IBM WebSphere MQ, IBM Websphere Application Server, Issue Tracking Systems, Java Message Service (JMS), WildFly (JBoss AS), Python (Programming Language), Windows PowerShell, Shell Script, Datadog, Scripting, System Availability, Prompt Engineering, Spring-boot, Generative AI, Infrastructure Automation Frameworks, Information Technology, Terraform, Splunk, GPT, Servicenow - **Published:** July 26, 2026 - **Apply:** https://www.juju.com/job/00000000gjhwj5 ## About the Role + Good knowledge of UNIX/Linux systems and technologies - including **shell scripting** , **OS configuration** and troubleshooting + Good knowledge of the Java eco system, JEE applications and application servers e.g. **JBoss, Oracle WebLogic, IBM WebSphere** + Understanding of **messaging-oriented middleware** especially JMS (e.g. IBM MQ, Active MQ) + Hands on experience of working in the AWS cloud (AWS preferred) + Knowledge of **AWS Cloud formation/Azure DevOps/Terraform** and Experience with configuration and deployment management in a scripting language + Experience of supporting a **high uptime/high availability** (24x7) system + Prior experience of Incident Management/Ticketing Systems (e.g. Jira, ServiceNow) and workflows + Experience in **source control systems** (e.g. GITHub) - branching, hook scripting, access control, backup & recovery + Good knowledge of cloud computing concepts AI & Productivity Tooling (Modern Skills): + Good knowledge of **GenAI tools** (e.g. **ChatGPT** ) + Familiarity with **prompt engineering** or **using AI** to automate documentation, scripting, monitoring + Experience using AI to accelerate **DevOps, CI/CD pipelines,** or **observability tooling** is a major advantage. Additional Preferred Qualifications: + Proven experience in **monitoring, analysing, and optimizing** large-scale distributed systems in a cloud environment. + Strong **scripting and automation skills** (PowerShell, Bash, Python) - bonus if paired with AI-based infrastructure tools. + **AWS certification** or similar credentials are a plus. + Ability to estimate usage costs and identify operational cost control mechanisms + Experience with **observability** and **monitoring platforms** (e.g. Splunk, Datadog) + Understanding of **Continuous Integration and Continuous Delivery** , concepts and tooling + Experience of Springboot would be an advantage Soft Skills: + **9+ years of experience** as a cloud engineer. + Strong **problem-solving skills** with a growth mindset and openness to AI-powered innovation. + Excellent communication and **cross-functional collaboration** abilities. + Capable of managing **priorities** and meeting **deadlines** in a fast-paced, continuously evolving environment. + Occasional outside support hours will be required as part of an **on-call rota** to provide 24/7 cover + Action Managed Services requests within defined SLAs + Be familiar with operating in a challenging environment supported from different locations and should also have a strong appreciation of Development processes, tool sets and delivery infrastructure, and be comfortable working with multiple differing systems and tools. + Bachelor's degree in computer science, preferably engineering graduate or equivalent ## Description Grade Level (for internal use), As a **Cloud Engineer** , you'll be an integral part of our global team of Cloud Engineers to help manage client & internal environments hosted in AWS for our enterprise-grade applications in the **Corporate Actions & Custody** domain. The team is responsible for all the **infrastructure** and **automation** required to support **continuous integration** and **continuous delivery** both for client cloud (UAT and Production) environments and internal environments We foster an open, inclusive environment where all perspectives are valued. Our team is focused on **driving innovation, leveraging cutting-edge AI technologies, and maximizing engineering efficiency** . We prioritize clean architecture, real-time performance, and data quality., At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ## Related Videos - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [Speak, Code, Deploy: Transforming Developer Experience with Voice Commands](https://www.wearedevelopers.com/videos/1159-speak-code-deploy-transforming-developer-experience-with-voice-commands) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)