> Markdown version of [/jobs/ext/1711828-it-support-technician-1](https://www.wearedevelopers.com/jobs/ext/1711828-it-support-technician-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician 1

- **Company:** Insight Global
- **Location:** Sylvania, OH, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $64,480.0
- **Contract:** Permanent contract
- **Skills:** JIRA, System Configuration, Issue Tracking Systems, Salesforce.Com, Software Deployment, ServiceNow IT Service Management, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology
- **Published:** July 15, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/ohio/sylvania/it-support-technician-1/job-550246/

## About the Role

1-2+ years of experience in an IT Support, Help Desk, Desktop Support, or similar technical support role
Basic understanding of computer hardware, software, operating systems, and troubleshooting methodologies
Strong problem-solving skills and ability to diagnose technical issues
Excellent customer service and communication skills
Ability to work onsite five days per week in Toledo, OH

Nice to Have Skills & Experience

CompTIA A+ or similar certification
Experience using Jira or another IT ticketing system
Experience supporting hardware deployments, software rollouts, or enterprise technology implementations

## Description

Insight Global is seeking an IT Support Technician for one of our largest clients to sit in Toledo, OH. This position has been created to support a major Salesforce go-live initiative, as well as a massive new hardware deployment - both of which has caused a high increase in end-user support needs. The technician will play a key role in handling elevated ticket volumes, supporting hardware and software deployments, troubleshooting technical issues, and ensuring employees receive timely IT assistance. This is a great opportunity for someone early in their IT career who has a foundational help desk or technical support experience and is looking to grow within a large enterprise environment.
Day-to-Day Responsibilities:
Serve as the first point of contact for employees experiencing technical issues
Respond to and resolve support tickets related to hardware, software, accounts, and general IT concerns
Support users during and after major technology rollouts, including the organization's Salesforce implementation
Configure, deploy, and troubleshoot desktops, laptops, peripherals, and other end-user devices
Provide support via phone, email, remote tools, and in-person interactions
Assist with software installations, upgrades, and system configurations
Escalate complex issues to senior IT team members when appropriate
Manage and document work within the organization's ticketing system
Support IT asset management and inventory tracking
Assist with additional IT projects and initiatives as needed


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)