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# Data Analyst

- **Company:** Insight Global
- **Location:** Miami, FL, United States
- **Experience:** Experienced
- **Salary:** $56,160.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Freeform SQL, Sql Optimization
- **Published:** July 18, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/florida/miami/data-analyst/job-553221/

## About the Role

* Advanced SQL skills with experience querying and validating large operational datasets.
 * 2+ in a data analyst or similar position.
 * Experience developing dashboards and operational reporting using business intelligence tools.
Strong understanding of operational KPIs.

Nice to Have Skills & Experience

 * Knowledge of customer support operations and cutomer service experience metrics such as CSAT and CES.
Experience in QSR, retail, hospitality, e-commerce, or customer support environments.

## Description

Insight Global's client is seeking a Data Analyst to support the Guest Care organization by managing and validating large operational datasets, building out core team metrics, and establishing the reporting foundation that drives day-to-day decision-making. This role starts with hands-on data work such as writing advanced SQL queries, standing up key metrics like CSAT and time-to-first-response, and ensuring data accuracy across systems. This role has the opportunity to grow into a more strategic role over time, using those insights to shape process improvements and business decisions., * Query, validate, and manage large operational datasets using advanced SQL

 * Build and maintain core team metrics (e.g., CSAT, time-to-first-response, ticket volume)
 * Develop dashboards and reporting to track operational and customer service performance
 * Investigate data discrepancies and ensure reporting accuracy and consistency
 * Partner with Guest Care leadership to surface trends and support informed decision-making
Over time, incorporate insights and translate data into actionable recommendations that drive process and business improvements


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