> Markdown version of [/jobs/ext/1711932-information-technology-support-specialist](https://www.wearedevelopers.com/jobs/ext/1711932-information-technology-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Specialist - **Company:** General Dynamics Information Technology - **Location:** San Antonio, TX, United States - **Experience:** Expert - **Salary:** $63,315.0 - $85,654.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, CompTIA Security+, Issue Tracking Systems, Remote Service Software, Software Troubleshooting, Peripherals, Information Technology - **Published:** July 16, 2026 - **Apply:** https://www.juju.com/job/00000000ggyx94 ## About the Role Help Desk Support,Remote Support,Troubleshooting Hardware,Troubleshooting Software Certifications: CompTIA Security+ CE | CompTIA - CompTIA Experience: 5 + years of related experience, * **Education:** AA/AS degree * **Experience:** 5+ years relevant help desk or IT support experience * **Technical Skills:** Proficient in hardware/software troubleshooting, remote support tools * **Clearance:** **TS/SCI with Full-Scope Polygraph (active)** * **Certification:** CompTIA Security+ (or obtained within first 3 months) * **Citizenship:** U.S. citizen ## Description Step into a role where your technical talent directly supports national-level operations. As a **Help Desk Technician IV** with GDIT, you'll be part of an elite IT team ensuring our customers stay connected, productive, and mission-ready. If you're resourceful, mission-minded, and ready to make an impact, this is where you belong. What You'll Do Frontline Support & Problem Solving * Deliver responsive, high-quality support via phone, email, chat, and ticketing systems. * Track, triage, and resolve technical issues with accuracy and professionalism. * Troubleshoot hardware, software, and basic network connectivity challenges. * Provide clear, step-by-step guidance to users at all levels. * Escalate complex issues to advanced teams when needed. * Mentor junior technicians and support new team members. Technical Expertise * Install, configure, and update software across user devices. * Support account management tasks such as password resets and lockouts. * Diagnose basic issues with printers, scanners, and peripherals. * Maintain inventory and contribute to asset management processes. Documentation Excellence * Create clear, detailed documentation of issues, resolutions, and procedures. * Contribute solutions and best practices to the knowledge base. * Ensure all tickets include complete, accurate troubleshooting steps. Customer Care & Communication * Provide friendly, empathetic, and highly effective customer service. * Translate technical concepts into language non-technical users can understand. * Keep users informed with timely ticket updates. * Support teammates and contribute to an engaged, high-performing team culture. Security & Compliance * Follow all established security and IT policies. * Report potential incidents or anomalies immediately through proper channels. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)