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# IT Support Specialist - Part-time

- **Company:** Lee Health
- **Location:** Fort Myers, FL, United States (Remote available)
- **Experience:** Starter
- **Salary:** $47,278.0 - $61,464.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Bomgar, Browser Compatibility, Data Security, Issue Tracking Systems, Mobile Application Software, Enterprise Messaging Systems, Cisco WebEx, 3-tier Architectures, Servicenow
- **Published:** July 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3e9f833d02a1b46c

## About the Role

Education: High school diploma or equivalent required.

Experience:0-1 years of IT support experience, Service Desk, or customer service required.

Certification: CompTIA A+, Microsoft certified: Modern Desktop Administrator Associate, Certified Healthcare Technology Specialist (CHTS), or equivalent preferred.

License: N/A

Other:Familiarity with HIPAA regulations and handling sensitive patient information is essential. Strong problem-solving skills under pressure. Capable of handling multiple priorities in a fast-paced environment. Excellent verbal and written communication skills. Ability to use telecommunication and ticketing systems effectively. Ability to sit, stand, and work at a computer for extended periods. Occasional exposure to high call volumes or peak periods requiring high flexibility. Listening skills: High degree of comprehension of the issues presented by customers. Customer service skills: Ability to understand and empathize with customer concerns/issues remaining committed to providing quality results. Positive service attitude. Troubleshooting skills: Ability to analyze issues and either determine root cause and identify appropriate solutions or appropriately escalate.

Key Skills:

Basic IT Troubleshooting:

o Ability to assist with technical issues, such as password resets, browser compatibility, and mobile app troubleshooting.

CRM or Ticketing Systems:

o Experience using customer relationship management (CRM) software or ticketing systems like ServiceNow to manage and document support inquiries.

Secure Communication Tools:

o Knowledge of secure email and messaging platforms to maintain HIPAA compliance.

Operating Systems and Devices:

o Understanding of Windows, MacOS, iOS, and Android systems to support users across various devices.

Data Security Awareness:

o Knowledge of HIPAA compliance and best practices for data protection.

Communication Tools:

o Familiarity with platforms like Webex, Microsoft Teams, or BeyondTrust (Bomgar) for virtual support.

Problem-Solving:

o Strong analytical skills to troubleshoot and resolve technical issues effectively.

## Description

The IT Support Specialist (Tier 1) is the first point of contract for employees seeking IT support. This entry-level role is responsible for providing basic troubleshooting, password resets, and issue triaging while ensuring a positive customer service experience. IT Support Specialists will escalate more complex issues to Advanced IT Support Specialists (Tier 2) and Senior IT Support Specialists (Tier 3) for resolution, when needed.


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