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# IT Support Technician

- **Company:** Viega Llc
- **Location:** McPherson, KS, United States
- **Experience:** Experienced
- **Salary:** $72,000.0 - $91,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Configuration Management Databases, Software Documentation, Desktop Computing, System Center Configuration Manager, Networking Basics, Remote Service Software, Service Pack, Peripherals, Microsoft InTune, Information Technology, Laptops, Servicenow
- **Published:** July 23, 2026
- **Apply:** https://www.careerjet.com/job/us3bbc447839d0df78374102cf1e4343ac/eaa

## About the Role

* Hardware troubleshooting and repair (laptops, desktops, peripherals, printers)
 * Device imaging and configuration (Intune, SCCM or equivalent)
 * On-site networking basics (patching, switch ports, troubleshooting)
 * Asset management discipline (accurate, timely CMDB updates)
 * ITSM/ticketing platforms (ServiceNow or equivalent)
 * Manufacturing environment awareness

Education, Certification/License & Work Experience

 * 3-5 years in IT field support or end-user computing
 * Hands-on experience with Windows/macOS device support and configuration
 * Working knowledge of Active Directory, Microsoft 365, and remote support tools
 * Familiarity with ITSM/ticketing platforms (ServiceNow or equivalent)
 * Business-level English; local language required

## Description

The IT Support Specialist delivers professional, structured hands-on IT support at manufacturing sites and office locations within the assigned region. Acts as the on-site technical expert for end-user and shopfloor IT issues while ensuring rapid resolution and minimal production disruption through reliable, well-documented field support.
What You'll Do:

 * Provide hands-on IT support for end-user devices, peripherals, and workplace equipment across assigned sites
 * Execute shop floor IT tasks: device installations, replacements, connectivity checks, and remediation activities on the production floor
 * Collaboration with Shopfloor IT team on manufacturing and supply chain projects (e.g., machine procurement or machine relocations) incl. IT requirements analysis
 * Active participation in optimizing support processes as well as developing and expanding monitoring solutions in the shopfloor environment.
 * Managing external suppliers from an IT perspective, specifically regarding remote maintenance solutions for production systems
 * Resolve escalated incidents that require physical presence incl. structured handover, execution, and feedback to customer on resolution (incl. training and guidance to end users on systems and tools)
 * Support device lifecycle activities: new device setup, asset tagging, decommission, and collection
 * Maintain accurate asset records for all on-site equipment (update CMDB)
 * Coordinate with IT Foundation and execute on-site infrastructure activities (e.g., network patching, security patching, infrastructure troubleshooting)
 * Support IT projects with local presence for rollout support and site-specific knowledge transfer
 * Escalate complex issues to expert teams, external providers
 * Adhere to change management and documentation standards for all field activities


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