> Markdown version of [/jobs/ext/1712813-help-desk-support-specialist](https://www.wearedevelopers.com/jobs/ext/1712813-help-desk-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Specialist - **Company:** CareerCircle - **Location:** Madison, WI, United States - **Salary:** $35,360.0 - $37,440.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Access Network, Active Directory, Artificial Intelligence, Microsoft Outlook, Cyber Security, Identity and Access Management, Issue Tracking Systems, Networking Basics, Network Connections, Remote Service Software, ServiceNow IT Service Management, Office365, Microsoft Onedrive, Information Technology, User Administration - **Published:** July 18, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/wi/madison/490aec14-4c12-46a6-9ed6-d91ed60ebf78 ## About the Role Communication Microsoft 365 Cyber Security Prioritization Access Network Professionalism Microsoft Excel Problem Solving Microsoft Teams Customer Service Active Directory Customer Support Technical Issues Microsoft Outlook, The ideal candidate possesses strong problem-solving skills, a customer-focused mindset, and working knowledge of Windows 11, Microsoft 365, and basic networking concepts. This position follows established procedures and escalation processes to ensure timely issue resolution and consistent service delivery., * High school diploma or equivalent required; Associate degree in Information Technology or related field preferred. * 1+ year of Help Desk, Service Desk, Technical Support, or Customer Support experience preferred. * Experience supporting: + Windows 11 + Microsoft 365 (Outlook, Teams, Word, Excel, OneDrive) + Active Directory user account management + Basic networking and connectivity troubleshooting * Strong verbal and written communication skills. * Excellent customer service and interpersonal skills. * Ability to prioritize multiple tasks in a high-volume support environment. * Ability to follow established procedures and escalation paths. Preferred Skills * Experience with IT ticketing systems and service management tools. * Familiarity with remote support tools. * Understanding of basic cybersecurity and access management principles. * CompTIA A+ or equivalent technical certification preferred. ## Description Business Valuation Service Management IT Service Management Information Technology Full Stack Development Service-Level Agreement Artificial Intelligence Business Transformation Continuous Improvement Process Troubleshooting (Problem Solving), The Help Desk Support Specialist provides first-level technical support to end users experiencing hardware, software, network, and access-related issues. This role is responsible for troubleshooting, diagnosing, and resolving technical problems while delivering excellent customer service. The specialist serves as a primary point of contact for IT support requests received via phone, email, ticketing systems, and other communication channels., * Serve as the first point of contact for end users seeking technical assistance. * Provide support for a variety of IT-related issues, including password resets, account lockouts, network access, Microsoft 365 applications, and Windows 11 troubleshooting. * Identify, research, troubleshoot, and resolve technical issues in a timely and professional manner. * Respond to support requests received via telephone, email, chat, ticketing systems, and walk-up inquiries. * Accurately document incidents, service requests, troubleshooting steps, and resolutions within the IT service management system. * Monitor and track open tickets to ensure prompt resolution and adherence to established service level agreements (SLAs). * Escalate complex issues to appropriate support teams when necessary while maintaining ownership of the customer experience. * Analyze recurring issues and trends and communicate findings to support leadership for continuous improvement opportunities. * Follow established IT policies, procedures, and security protocols. * Maintain knowledge of supported systems, applications, and technologies to effectively assist users. * Deliver exceptional customer service and maintain a professional demeanor in a fast-paced support environment., * Windows 11 * Microsoft 365 (O365) * Technical Troubleshooting * Active Directory * Password & Access Management * Incident Management * Customer Service * Ticketing Systems * Network Connectivity Support, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs 3rd Shift Helpdesk Support Specialist TEKsystems Madison, WI*Hybrid Writing Research Operations Leadership Management CompTIA A+ Communication Microsoft 365 Cyber Security Prioritization Access Network Professionalism Microsoft Excel Problem Solving Microsoft Teams Customer Service Active Directory Customer Support Technical Issues Microsoft Outlook Technical Support Help Desk Support Business Valuation Service Management IT Service Management Information Technology Full Stack Development Service-Level Agreement Artificial Intelligence Business Transformation Continuous Improvement Process Troubleshooting (Problem Solving) +0 ## Related Videos - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)