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# IT Technician Tier II Support Specialist

- **Company:** Plateau Software Inc
- **Location:** Newport News, VA, United States
- **Salary:** $42,000.0 - $62,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Access Network, Imaging Technology, Issue Tracking Systems, Microsoft InTune, SC Clearance
- **Published:** July 21, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9043238/it-technician-tier-ii-support-specialist

## About the Role

* High diploma or GED equivalent
 * Secret clearance
 * Security + certification

Desired Skills:

 * Willingness to learn and apply new skills
 * Good organizational skills
 * Customer service
 * Patching and imaging systems
 * Windows 11 administrator experience
 * Ticketing system and metric experience
 * Work well with others in a team environment
 * Experience with AUDS/Microsoft Intune

## Description

* Support student on-boarding by validating student network access
 * Ensure all requirements are met by the student while in processing to allow for network access
 * Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues
 * Troubleshooting student devices when faults are encountered
 * Document all faults encountered and remediation of faults in the approved ticketing system
 * Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
 * Monitor the help desk phones during business hours and submit tickets on the behalf of the caller
 * Issue IT equipment to student classes and train the class on proper usage
 * Patch and keep machines updated with the most up-to-date patches
 * Other duties as assigned


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