> Markdown version of [/jobs/ext/171440-communicationcustomer-serviceoperationsoperating-systemsfull-stack-developmentsecurity-policiestroubleshooting](https://www.wearedevelopers.com/jobs/ext/171440-communicationcustomer-serviceoperationsoperating-systemsfull-stack-developmentsecurity-policiestroubleshooting). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# CommunicationCustomer ServiceOperationsOperating SystemsFull Stack DevelopmentSecurity PoliciesTroubleshooting

- **Company:** CareerCircle
- **Location:** Elkhorn, WI, United States
- **Salary:** $41,600.0 - $48,880.0
- **Contract:** Temporary contract
- **Skills:** Apple IOS, Data Transmissions, Virtual Private Networks (VPN), Wi-Fi Technology, Break Fix, Microsoft InTune
- **Published:** May 13, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/wi/elkhorn/72fdc4e2-526c-4305-b448-7eae51ab5e3e

## About the Role

* Experience supporting mobile devices (Android and/or iOS) in a corporate or enterprise environment
 * Familiarity with Mobile Device Management (MDM) platforms, preferably Microsoft Intune
 * Strong troubleshooting skills related to mobile hardware, OS, and app-related issues
 * Ability to guide non-technical users through device setup and data transfer processes
 * Excellent communication and customer service skills
 * Ability to work independently and manage multiple device migrations simultaneously, * Previous experience supporting large-scale device rollout or migration projects
 * Exposure to enterprise mobility and security best practices
 * Experience in a helpdesk or desktop support environment

## Description

We are seeking a Mobile Device Technician to support a large-scale cellular device migration initiative. This role will focus on assisting end users with transitioning from legacy devices to new, MDM-managed smartphones in a fast-paced, customer-facing environment., * Support end users through mobile device migrations, including transferring contacts, applications, photos, and files from old devices to new devices

 * Perform primarily Android-to-Android migrations, with additional support for iOS devices as needed
 * Provide hands-on troubleshooting during setup, data transfer, and post-migration validation to ensure a smooth user experience
 * Assist users with device setup, including account configuration, application access, and connectivity (Wi-Fi, email, VPN)
 * Work within a Microsoft Intune environment to enroll, configure, and verify devices under MDM management
 * Ensure all devices comply with company security policies and standards during and after migration
 * Document migration activities, track progress, and escalate issues when necessary
 * Deliver excellent customer service while supporting high volumes of users during rollout periods


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