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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Operations Analyst--HR & Customer - **Company:** JOB POINT - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $130,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Artificial Intelligence, Cyber Security, Productivity Software, SQL Databases, Tableau (Software), Large Language Models, Data Analytics, Gsuite, Looker Analytics, GPT - **Published:** July 29, 2026 - **Apply:** https://job-boards.greenhouse.io/pointwild/jobs/5372596008 ## About the Role * 3-5 years in an analyst, business operations, or data-driven role with demonstrated ability to own the full workflow - data pull, model build, and final output - without support staff * Consulting experience (Big 4 preferred) supporting client organizations' business operations. * Hands-on proficiency in Excel/Google Sheets and Google Slides; Extensive knowledge of AI-enabled productivity tools (Claude, ChatGPT, LLM-based assistants) applied to analysis and synthesis * Proven ability to identify gaps or anomalies in data independently, form a point of view, and communicate findings clearly in writing and verbally to senior stakeholders * High discretion and organizational rigor - demonstrated track record handling confidential org, financial, or customer data across multiple concurrent workstreams * Bachelor's degree required Bonus Points * Experience supporting Human Resources or Customer Support departments. * Prior exposure to workforce or capacity planning models, vendor management, or BPO partner environments * SQL or BI tool experience (Tableau, Looker) and familiarity with AI governance requirements ## Description This is a key role supporting the Chief People & Customer Officer - you pull the data, build the models, and produce the decks that drive decisions across both the people and customer sides of the business. You'll operate as a one-person analytical engine spanning workforce analytics, customer operations performance, outsourced partner modeling, and executive communications . We are looking for a sharp, self-directed analyst who can move fast across two distinct domains and bring a point of view to the table, not just a spreadsheet. What You'll Do * Build and maintain workforce analytics covering headcount, attrition, compensation, and engagement - cleaning underlying data, modeling it, and using AI/ML tools to surface patterns like attrition risk and hiring forecasts into clear, actionable summaries for leadership * Research, test, and benchmark AI tools for HR and customer operations use cases - talent acquisition, performance management, support automation, workforce management - and deliver cost/benefit comparisons leadership can act on * Model headcount, capacity, and cost for outsourced/BPO partners, track SLA and budget performance, and build the analytical foundation behind insourcing/outsourcing and vendor-change proposals * Track performance across both people and customer operations functions - cost per contact, handle time, SLA adherence, engagement scores - and proactively surface risks and gaps to the CPCO and business unit leaders * Produce executive-ready materials - decks, memos, pre-reads, talking points, and agendas - spanning both functions, leveraging AI tools (Claude, ChatGPT, Gamma) to accelerate drafting, synthesis, and research * Coordinate across various functions and BUs to gather input on people strategy, customer operations initiatives, M&A integration, comp cycles, and AI adoption efforts ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Speak, Code, Deploy: Transforming Developer Experience with Voice Commands](https://www.wearedevelopers.com/videos/1159-speak-code-deploy-transforming-developer-experience-with-voice-commands) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)