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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Technical Support Specialist - **Company:** Insight Global - **Location:** San Diego, CA, United States - **Experience:** Experienced - **Salary:** $52,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Health Informatics, Microsoft Outlook, Issue Tracking Systems, Servicenow - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c4e8497c13a82659 ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, The technician will troubleshoot login/authentication issues, device access problems, application sign-in nuances (old vs. new credentials), and mobile device re-enrollment workflows. The ideal candidate is calm under pressure, highly customer-focused, and comfortable providing support in a hospital environment while following evolving documentation and escalation paths., * 4+ years of experience in an on-site, hands-on Tier II IT Help Desk / Desktop Support / Field Services role * 4+ years supporting a Windows enterprise environment * 4+ years using an enterprise ticketing system * Enterprise experience (large-scale user/device support environments) * Active Directory experience (user account support, login troubleshooting) * High School Diploma or GED * Ability to meet physical demands outlined below, * Prior hospital / healthcare IT support experience * ServiceNow experience * Certifications: A+, Network+, Security+, CCNA * Strong written and verbal communication skills; customer-service mindset WORK ENVIRONMENT / PHYSICAL REQUIREMENTS: * Light to moderate energy level * Lift/carry 25-35 lbs * Push/pull 50-100 lbs (e.g., IT carts, equipment, similar physical demands) * Frequent keyboard / repetitive motion; continuous talking/hearing during support interactions * Occasional bending, climbing, reaching, walking, standing, squatting/kneeling/crawling * Lifting requirements: occasional 11-25 lbs (floor-to-waist and waist-and-above) ## Description The Desktop Support Technician (Tier II / Field Services) will provide hands-on, on-site support for an Active Directory (AD) and Microsoft 365 (M365) domain migration effort. This role is part of a Command Center / cutover support model, ensuring end users (including clinical staff) receive immediate assistance during migration waves., * Provide Tier II on-site desktop support during AD/M365 migration waves and command center operations * Troubleshoot post-migration login issues (slow/failing sign-in, credential mismatches, profile/access issues) * Support M365 access issues (Outlook, Teams, OneDrive) and application authentication problems * Assist users with mobile device management (MDM) / phone re-enrollment as required by migration * Perform endpoint troubleshooting (Windows OS, profiles, device connectivity, peripherals) * Document work clearly in the ticketing system; follow triage workflows and escalation procedures * Coordinate with internal teams for complex issues and ensure ownership through resolution * Maintain professionalism and situational awareness while supporting clinical workflows ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)