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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Energy Llc - **Location:** Foxborough, MA, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Backup Devices, VoIP, Microsoft Outlook, Cloud Computing, Cloud Storage, Cyber Security, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Intrusion Detection and Prevention, Microsoft SharePoint, Systems Integration, TCP/IP, Virtual Local Area Networks, Software Licensing, Network Routers, Internet Protocol Telephony, Office365, Peripherals, Firewalls (Computer Science), Performance Monitor, Laptops, Network Server - **Published:** May 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=190e875ea863c06a ## About the Role Do you have experience in Windows?, * 3+ years of experience in an IT support or systems administration role * Strong knowledge of Microsoft 365, Azure, and Windows environments * Hands-on experience with networking (TCP/IP, DNS, DHCP, VLANs, firewalls) * Experience managing servers, backups, and disaster recovery * Solid understanding of cybersecurity best practices * Ability to work independently and manage multiple priorities without supervision * Strong communication skills - able to explain technical issues in plain language, * Experience working in a small- to mid-size business environment as a sole IT resource * Relevant certifications: CompTIA A+, Network+, Security+, Microsoft Certified (MS-900 / AZ-900) * Experience transitioning from an MSP or outsourced IT model to in-house * Familiarity with VoIP systems and AV equipment ## Description We are seeking a skilled and self-motivated IT Support Specialist to join our team. This is an in-house role responsible for managing, maintaining, and supporting all aspects of our IT environment. The ideal candidate will be capable of operating as a one-person IT department, taking full ownership of our technology infrastructure and day-to-day support needs., Help Desk & End-User Support * Serve as the primary point of contact for all IT support requests across the organization * Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner * Set up, configure, and maintain workstations, laptops, printers, and peripherals * Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) Network & Infrastructure * Monitor, maintain, and troubleshoot the company network including routers, switches, and firewalls * Manage server infrastructure, including backups, updates, and performance monitoring * Ensure network uptime, stability, and security across all locations * Coordinate and manage VoIP/phone systems Cybersecurity * Implement and manage cybersecurity measures including antivirus, firewalls, and threat detection * Ensure data protection and compliance with company security policies * Manage user access controls, permissions, and password policies * Conduct regular security audits and respond to incidents Cloud & Systems Management * Manage and administer Microsoft 365 / Azure environment * Oversee cloud storage, migrations, and integrations * Manage backup and disaster recovery systems to ensure business continuity * Maintain software licensing and vendor relationships IT Strategy & Planning * Evaluate current systems and recommend improvements or upgrades * Develop and maintain IT documentation, processes, and procedures * Manage IT asset inventory and procurement * Provide IT guidance to leadership and support organizational growth ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)