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# Field Underwriting Support

- **Company:** First Acceptance Services Inc
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a94b149b7f989135

## About the Role

Do you have experience in Underwriting?, Do you have a High school diploma or GED?, * Requires a high school diploma or equivalent

 * Minimum two years of strong customer service experience in underwriting support or a financial services field
 * Ability to provide direction and training to internal staff
 * Proven success working in a fast-paced, task-driven work environment
 * Experience organizing incoming workload for the team and validating that work items are completed
 * Knowledgeable of and experience executing underwriting processes and procedures
 * Knowledgeable of and experience researching customer billing and payment history, and processing insurance applications and endorsements
 * Ability to multitask, be adaptive to change, and remain flexible to shift between assignments
 * Excellent communication skills to build rapport and deepen relationships with team members, customers, and agents
 * Bilingual (fluent in Spanish) strongly preferred
 * Ability to calculate figures and amounts such as discounts, proportions, and complex percentages
 * Computer competence in Microsoft (Office, Excel, Word, etc.)
 * Able to lift 0-10 pounds without assistance

## Description

* Answers incoming calls, AMS cases, and emails from insurance agents; provides timely and correct product and service information
 * Shares knowledge on underwriting practices and reinforces adherence to guidelines and/or procedures; brings about applicable resolutions to policy issues
 * Possesses the ability to build rapport, solve problems, and collaborate with others to reach resolutions
 * Maintains working knowledge of First Acceptance's guidelines, billing structure, and underwriting practices
 * Identifies necessary forms, attachments, and enclosures accordingly
 * Supports other underwriting deliverables
 * Other duties as assigned


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