> Markdown version of [/jobs/ext/171593-ifs-it-analyst](https://www.wearedevelopers.com/jobs/ext/171593-ifs-it-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IFS IT Analyst - **Company:** R. L. Polk & Co. - **Location:** Grand Prairie, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JIRA, Cloud Computing, Information Systems, System Configuration, Data Validation, Regression Testing, Power BI, Data Streaming - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0ce573bed421f326 ## About the Role Do you have experience in Training material drafting?, Do you have a Bachelor's degree?, * 3+ years of hands-on IFS ERP experience, with working knowledge across Finance, Projects, and/or Field Service Management (FSM) modules. * Experience with IFS Cloud preferred; candidates with strong IFS on-premises backgrounds who are motivated to move to cloud will be considered. * Comfortable working in JIRA-creating tickets, updating statuses, linking issues, and contributing to sprint ceremonies. * Strong analytical mindset: you investigate before you escalate and document what you find before you close a ticket. * Solid written communication skills-you can write an SOP that a non-technical end user will actually follow. * Familiarity with Power BI as a reporting consumer or builder is a plus. * Experience supporting ERP users in a construction, MEP, field service, or project-driven business is a meaningful differentiator. * Bachelor's degree in Business, Information Systems, or related field preferred; equivalent experience considered. ## Description You'll be the first line of functional expertise inside the IFS platform-handling the support queue, digging into configuration issues, and building the documentation and SOPs that scale Polk's internal capability over time. * Own the T1 and T2 IFS support queue end-to-end-triage tickets, resolve functional issues, escalate with full context, and close the loop with end users. * Support functional configuration work across Finance, Projects, Field Service Management (FSM), and HR modules-learning from the IFS Architect and progressively taking on broader scope. * Write and maintain SOPs, end-user training guides, and configuration documentation so institutional knowledge lives in Polk, not in a consultant's head. * Validate and document 25R1 patch-dependent backlog items post go-live and assist with regression testing during future IFS upgrade cycles. * Manage and update issues in JIRA-keeping tickets accurate, prioritized, and linked to business impact so the backlog reflects reality. * Assist with Power BI dashboard support and data validation, confirming IFS data flows correctly into reporting layers. * Participate in SteerCo sprint reviews and contribute to backlog grooming sessions with the IFS Architect and business stakeholders. * Support user onboarding and change management as new capabilities, upgrades, or SOPs roll out. WHAT SUCCESS LOOKS LIKE * The T1/T2 support queue runs smoothly-tickets are resolved, documented, and closed without constant escalation to the Architect. * Finance, Project Managers, and Field Service leads trust you to answer their IFS questions accurately and quickly. * Every configuration change and SOP you write is documented-Polk's IFS knowledge base grows with every sprint. * You actively expand your functional footprint across modules-by month 12, you're owning configuration work in at least two IFS functional areas. * Upgrade regression testing is organized, thorough, and delivered on schedule. ## Related Videos - [AIQSpecFlow: Improves and automates your agile process of specification and creation of testcases.](https://www.wearedevelopers.com/videos/100084-aiqspecflow-improves-and-automates-your-agile-process-of-specification-and-creation-of-testcases) - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Tech as a Profit Center – Maximizing P&L Impact by Research Funding and Capitalization](https://www.wearedevelopers.com/videos/100125-tech-as-a-profit-center-maximizing-p-l-impact-by-research-funding-and-capitalization) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)