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# IT Help Desk Technician

- **Company:** Ollie's Bargain Outlet, Inc.
- **Location:** Harrisburg, PA, United States
- **Contract:** Permanent contract
- **Skills:** Software Debugging, HP Thin Clients, Information Technology
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2b00c0e939167632

## About the Role

* BE A TEAM PLAYER- Associates are expected to be supportive and work together.
 * BE CARING- How do I treat others with courtesy, dignity, and respect?
 * BE VALUE OBSESSED- Live the "good stuff cheap" mindset.
 * BE COMMITTED- Operate with grit, passion, tenacity, and action.
 * BE GROWING- How do we get better every day?
 * BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere., * High school diploma or equivalent required.
 * 1 year experience in Information Technology.
 * Ability to work a flexible schedule to include occasional evenings, weekends, and holidays.
 * Ability to exercise sound judgment.
 * Ability to preserve confidentiality of information.
 * Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
 * Excellent analytical skills.
 * Accuracy and attention to detail.
 * Outstanding interpersonal and listening skills; ability to articulate complex technical topics for non-technical audiences.

Physical Requirements:

 * Ability to lift and carry up to 50 pounds.
 * Ability to push and pull over 100 pounds.
 * Ability to remain in a normal seated position regularly.
 * Ability to see, hear, and speak regularly.
 * Ability to grip, reach, and pinch with arms and hands frequently.
 * Ability to bend and twist occasionally.

## Description

The Help Desk Technician I serves as the IT reference coordinator to provide assistance to company users. Responsibilities also include assisting with first level problem solving, solutions and proper user of systems., * Provide prompt first and second level problem resolution to support center, distribution center, and store associates.

 * Test and debug software and hardware issues in order to provide solutions to reported problems.
 * Assist with coordinating the resolution of hardware/software system problems.
 * Perform more advanced troubleshooting and assist users through more advanced procedures.
 * Advise and assist end users with the operation and use of systems.
 * Coordinate and maintain a log of request activities of the Help Desk; prioritize requests according to importance and length of time in queue.
 * Configure and install desktop systems, thin client terminals, and laptops.
 * Configure and install store systems.
 * Perform periodic maintenance of systems at the support center, distribution centers, and stores.
 * Provide professional customer service to managers and users.
 * Complete any additional responsibilities as assigned


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