> Markdown version of [/jobs/ext/1716413-lead-it-change-manager](https://www.wearedevelopers.com/jobs/ext/1716413-lead-it-change-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead IT Change Manager - **Company:** OpenLoop Health, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Asana, JIRA, Audit Trail, System Configuration, Continuous Delivery, DevOps, Site Reliability Engineering Practices, IT General Controls (ITGC), Zapier, Build Management, Low-code, Servicenow - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2290eeb561ef4ff9 ## About the Role * 7+ years in IT service management, IT change management, or a closely related discipline, ideally including building a change process from scratch (0-to-1) at a scaling company. * Working knowledge of ITIL 4 change enablement principles (standard/normal/emergency changes, risk-based approval, delegated change authority); ITIL 4 Foundation certification preferred. * Hands-on experience configuring and administering Jira (Jira Service Management), Monday.com, or comparable ITSM/work-management platforms - including building automation rules and workflows, not just using out-of-the-box features. * Comfort with low-code/no-code automation (Jira Automation, Workato, Zapier, or similar); experience applying AI tools or agents to generate documentation, summaries, or audit trails is a strong plus. * Familiarity with SOX IT general controls (ITGC), audit evidence requirements, or prior experience at a company preparing for a SOC 2 audit. * Demonstrated ability to drive adoption of a new process through influence and relationship-building rather than positional authority - you'll need buy-in before you'll have a mandate. * Strong written and verbal communication skills; able to translate technical processes into clear, concise guidance for engineers and executives alike. * Experience operating in a high-growth technology company transitioning from startup to enterprise-grade operating rigor. Nice to Have * Background in DevOps/SRE practices and CI/CD pipelines, and how change enablement integrates with continuous delivery. * Experience with GRC or audit-management tooling (e.g., Vanta, Drata, ServiceNow GRC). * Prior experience building IT controls in preparation for an IPO or SOC 2 Type II audit. * Healthcare, fintech, or other regulated-industry experience. ## Description We're building our first formal IT change management practice from the ground up. Today, changes to production systems, infrastructure, and business-critical applications move fast and informally - which has served us well as a startup, but won't scale as we grow into an enterprise. We're not looking to bolt on a heavyweight, bureaucratic change process. We need a "lite," ITIL-aligned model that a fast-moving engineering and IT organization will actually use - one that captures the right approvals and audit trail without slowing teams down. This role starts as an internal advisor and consultant: you'll design the model, prove its value team by team, and only formalize/mandate adoption once you've earned trust and demonstrated real benefit. Over time, this process becomes a key control supporting our establishing enterprise level structure that will meet ITIL and Soc2 standards readiness and audit requirements. Design & own the change management model * Design a lightweight, ITIL 4-aligned change enablement model appropriate for a fast-growing company - standard, normal, and emergency change categories; risk-based approval paths; delegated authority for low-risk/standard changes. * Define the roles, responsibilities, and RACI for requesting, reviewing, approving, and closing changes across Engineering, IT, and Security. * Build the roadmap for evolving the process over time: advisory and opt-in in year one, progressively more structured and eventually mandatory as the organization matures toward establishing enterprise level structure that will meet ITIL and Soc2 standards. Lead through influence, not authority * Act as an internal consultant/advisor to engineering and IT teams - explain the "why" behind change management, tailor the pitch to each team, and win voluntary adoption before any process is mandated. * Partner with engineering leaders to pilot the process on select teams, gather feedback, and iterate quickly. * Build the case (with data) for why broader, eventually mandatory adoption benefits the business - fewer failed changes, faster audits, establishing enterprise level structure that will meet ITIL and Soc2 standards readiness - and present it to leadership. Build and automate the tooling * Select and configure the tooling stack (e.g., Jira/Jira Service Management, Monday.com, or similar) to capture change requests, approvals, risk assessments, and implementation records. * Design and build automated workflows - routing, notifications, approval gates, status transitions, and escalations - so the process runs with minimal manual overhead. * Stand up AI-assisted agents/automations that generate structured, auditable change logs (who changed what, when, why, and who approved it) to support future compliance and audit needs. * Build a change calendar, freeze-window management, and conflict detection across teams and systems. Govern, measure, and report * Define and track change management KPIs: change success rate, failed/rolled-back change rate, emergency change percentage, cycle time, and audit findings. * Run lightweight change advisory reviews for higher-risk changes; keep the bar for standard/low-risk changes fast and largely automated. * Partner with Security, Compliance, and (eventually) Internal Audit to ensure the process satisfies SOX ITGC change-management control expectations. * Continuously refine the process based on incident retrospectives, audit feedback, and stakeholder input. ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [GitOps for the people](https://www.wearedevelopers.com/videos/815-gitops-for-the-people) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)