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# IT Helpdesk Support Specialist

- **Company:** Halo Industries, Inc.
- **Location:** Santa Clara, CA, United States
- **Experience:** Expert
- **Salary:** $90,000.0 - $115,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, JIRA, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Networking Basics, TCP/IP, Information Technology, Laptops, Gsuite, Zendesk, User Administration
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ac594d0574bba032

## About the Role

We are seeking a motivated and detail-oriented IT Helpdesk Support to join our dynamic IT team. This role is responsible for providing first-line technical support to our users, resolving IT issues, onboarding-offboarding and escalating complex problems to specialist teams in various IT disciplines. The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service. This role is going to be onsite and is able to support on-call after hours., * Associate's degree in IT, Computer Science, or related field.

 * 5 years of experience in IT or a related field
 * Experience with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite, and common software applications.
 * Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
 * Ability to work after hours, if needed., * Bachelor's degree in IT, Computer Science, or related field.
 * Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools.
 * Knowledge of Active Directory and user account management.
 * Willingness to learn and adapt to new technologies and processes
 * Strong communication and customer service skills to assist non-technical users effectively.
 * Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
 * CompTIA A+, Network+, or similar certifications are a plus



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