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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Jersey Mike's - **Location:** Tinton Falls, NJ, United States - **Experience:** Starter - **Salary:** $45,760.0 - $54,080.0 - **Contract:** Franchise - **Skills:** Local Area Networks, Network Troubleshooting, Remote Desktop Services, Wide Area Networks, Diagnostic Tools, Computer Equipment, Information Technology - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=658a77d8f54fc405 ## About the Role * Proven experience in troubleshooting hardware, software, and network issues, or equivalent training and education. * 1-3 years of prior experience in a help desk or technical support role preferred., * Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. * High attention to detail and ability to remain organized in a fast-paced environment. * Adaptability to learn and support emerging technologies. * Excellent interpersonal skills, fostering positive customer relationships. * Ability to work effectively under pressure and manage multiple tasks simultaneously. ## Description The Help Desk Technician is responsible for providing timely and effective technical assistance and support related to computer systems, hardware, software, and networks. This role involves diagnosing and resolving franchisee technical issues, responding to our franchisee inquiries, and ensuring successful and timely problem resolution. The ideal candidate will exhibit strong technical and communication skills and a commitment to exceptional customer service., This is an onsite position requiring 40 hours of work per week, consisting of four 11-hour scheduled shifts. Each shift includes 10 hours of work and a one-hour unpaid meal break. As the Help Desk operates 7 days a week, flexibility is required to work shifts that may include nights, weekends, and holidays., The following duties are essential, but not exhaustive, and may be subject to change based on business needs: * Provide expert-level technical support for incoming queries and issues related to computer systems, software, hardware, and networking. * Address support requests through phone, email, or remote access tools, ensuring accurate and timely assistance. * Diagnose and troubleshoot problems by asking relevant questions to understand the nature of the issue. * Guide customers through troubleshooting processes, resolving issues step-by-step. * Install, configure, and maintain computer hardware and software as needed. * Utilize diagnostic tools and programs to efficiently resolve technical problems. Such Tools include a videotelephony product, remote desktop software, a mobile device management platform, and internal programs to identify specific store and hardware information. * Resolve technical issues pertaining to Local Area Networks (LAN), Wide Area Networks (WAN), and other network systems. * Coordinate with third-party vendors to ensure timely and accurate services. Our vendors include: + Food delivery service that we update menu data + Network vendor who assists with ensuring stores maintain internet access + Point of sale partner outfits our stores with their POS hardware + fintech company that we utilize to submit refunds with for store accounting ## Related Videos - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) - [How to develop an autonomous car end-to-end: Robotic Drive and the mobility revolution](https://www.wearedevelopers.com/videos/22-how-to-develop-an-autonomous-car-end-to-end-robotic-drive-and-the-mobility-revolution) - [Chesterton's Fence - Don't Tear Down the Fence](https://www.wearedevelopers.com/videos/2099-chesterton-s-fence-don-t-tear-down-the-fence) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Should Tech Managers Be Developers First? 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