> Markdown version of [/jobs/ext/171651-it-support-technician-tier-1-weekend-over-night-shift](https://www.wearedevelopers.com/jobs/ext/171651-it-support-technician-tier-1-weekend-over-night-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - Tier 1 (Weekend & Over Night Shift) - **Company:** Impact - **Location:** Taylor, MI, United States - **Salary:** $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, JIRA, Business Software, CompTIA Security+, Computer Literacy, Dynamic Host Configuration Protocol, Desktop Computing, Microsoft Desktop Optimization Pack, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Network Connections, TCP/IP, Peripherals, Computer Equipment, Information Technology, Laptops, Hardware Infrastructure, Servicenow, User Accounts - **Published:** May 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bab6aa3ab2a25fab ## About the Role Do you have experience in macOS?, Do you have a High school diploma or GED?, * High school diploma or equivalent; associate's degree in IT, Computer Science, or a related field preferred. * 1+ years of experience in a help desk, service desk, or Tier 1 IT support role. * Working knowledge of Windows 10/11, Microsoft 365, Active Directory, and common business applications. * Familiarity with ITSM ticketing platforms (e.g., ServiceNow, Jira Service Management, Freshservice). * Solid understanding of PC hardware and basic networking concepts (TCP/IP, DNS, DHCP, VPN). Excellent customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users. Reliable attendance and a firm commitment to the posted shift schedule, including overnight hours. Preferred Qualifications * CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator certification. * ITIL Foundation certification or familiarity with ITIL practices. * Experience supporting production or business-critical applications in a 24/7 environment. Work Environment & Physical Requirements * On-site role; extended periods of sitting, computer use, and phone work. * Ability to lift and move equipment up to 40 lbs (desktops, monitors, printers). * Must be able to maintain alertness and performance during overnight shifts., * Help Desk/Service Desk/Tier 1 Support: 1 year (Preferred) * ITSM Ticketing Platforms: 1 year (Preferred) * PC Hardware/Basic Networking: 1 year (Preferred) * Production Application Support: 1 year (Preferred) * PC & Desktop Issues: 1 year (Preferred) * 24/7 support environment: 1 year (Preferred) License/Certification: * CompTIA A+ (Preferred) * CompTIA Security+ (Preferred) * Microsoft Desktop: Modern Desktop Administrator (Preferred) * ITIL Foundation (Preferred) ## Description Our client is seeking a customer-focused Tier 1 IT Support Technician to provide first-line technical support across our production environment, end-user desktops, and hardware infrastructure. This role is critical to maintaining 24/7 operational coverage during weekend and overnight hours, ensuring users and production systems remain fully supported when business-hours staff are unavailable. The ideal candidate combines strong troubleshooting fundamentals with exceptional communication skills and a calm, solutions-oriented demeanor under pressure., * Serve as the first point of contact for end users via phone, email, ticketing system, and chat; log, triage, and resolve or escalate incidents in line with SLAs. * Provide production application support: monitor critical business applications, respond to alerts, perform health checks, and coordinate with on-call Tier 2/3 staff for escalations. * Troubleshoot PC and desktop issues across Windows (and Mac, where applicable), including OS errors, software install/config, profile issues, network connectivity, VPN, printing, and Microsoft 365. * Diagnose and resolve hardware issues on desktops, laptops, peripherals, monitors, docking stations, and basic networking equipment; coordinate replacements, RMAs, and asset tracking. * Manage user accounts, password resets, group memberships, and access requests via Active Directory, Entra ID, and related identity tools. * Document interactions, troubleshooting steps, and resolutions thoroughly in the ticketing system; contribute to and maintain the internal knowledge base. * Follow established runbooks for after-hours incidents and ensure clean shift handoff to day-shift staff. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)