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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Product Manager - Unified Service... - **Company:** Microsoft - **Location:** Redmond, WA, United States - **Experience:** Expert - **Salary:** $130,900.0 - $277,200.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Business Software, Machine Learning, Salesforce.Com, Google Cloud, Performance Monitor - **Published:** July 24, 2026 - **Apply:** https://www.juju.com/job/00000000gjm5d9 ## About the Role + Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement + OR equivalent experience. + 6+ years management (e.g., people, project, process, vendor, change) experience. Additional or Preferred Qualifications + Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement + OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement + OR equivalent experience. + 8+ years people management experience. + Proven track record in end-to-end product or offer management, from ideation to launch and scale, with measurable business impact. + Demonstrated experience working with Customer Support or Professional Services organizations, including their operational models and customer engagement strategies. + Experience bringing commercial offerings to market - including pricing, packaging, SKU/offer architecture, and incentive design. + Experience partnering with engineering or data science teams to embed AI/ML capabilities into products or services. + Exceptional strategic analysis and creative problem-solving skills, with the ability to manage ambiguity and deliver clear, actionable solutions. + Excellent cross-functional collaboration skills, with the ability to influence and align stakeholders across all levels. + Experience presenting product strategy, roadmaps, and business outcomes to senior executives. + Deep understanding of Microsoft's solution areas: Infrastructure; Digital & App Innovation; Data & AI; Business Applications; Modern Work; and Security. + Familiarity with Microsoft Unified Support and competing offerings from AWS, Google Cloud, Salesforce, and others is a plus. ## Description + **Define Product Strategy:** Craft the vision and business goals that drive the strategy for Unified Enterprise offerings, with a strong emphasis on customer success, resilience, security, and AI-driven innovation. + **Customer & Market Insights:** Leverage customer feedback, market research, and competitive analysis to deeply understand the needs of enterprise, mid-market, and regulated customers. + **AI-Driven Innovation:** Collaborate with engineering and data science teams to embed AI capabilities into product design and delivery, enhancing customer outcomes and operational efficiency. + **Cross-Functional Enablement:** Partner with Delivery teams to translate product vision into scalable support models, consistent delivery frameworks, and global capacity planning. + **Operational Execution:** Own the operational strategy for new and existing offerings, including customer transitions, renewals, SKU architecture, packaging, pricing, and incentives. + **Go-to-Market Strategy:** Serve as the subject-matter expert for GTM planning and execution. Shape product positioning, messaging, and campaign strategies to drive adoption and impact. + **Business Process:** Establish and manage core business processes including taxonomy, business rules, and performance reporting. 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