> Markdown version of [/jobs/ext/1718448-information-technology-support-specialist](https://www.wearedevelopers.com/jobs/ext/1718448-information-technology-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Specialist - **Company:** STV INC - **Location:** Boston, MA, United States - **Experience:** Experienced - **Salary:** $63,557.0 - $72,223.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Apple IOS, Bomgar, Multi-Factor Authentication, Information Technology Operations, Microsoft Office, System Center Configuration Manager, Virtual Desktops, Microsoft SharePoint, Software Deployment, System Availability, Peripherals, HR Software, Information Technology, Workday, Engineering Base, Vmware - **Published:** July 2, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17450790?backUrl=%2Fcareer%2F17450790%2FInformation-Technology-Support-Specialist-Massachusetts-Boston ## About the Role * Preferred relevant experience working with the Ivanti ITSM platform, or similar. * Knowledge of basic computer hardware, software, and peripherals including but not limited to: + Windows 10 + Office 365 + Microsoft Teams + SharePoint + Virtual Desktops (VMWare) + iPhone / iPad support + Active Directory administration + Microsoft System Center Configuration Manager (SCCM) + Printers / Copiers + Multi-factor authentication (DUO) + Bomgar (Beyond Trust) administration/monitoring + Teams supported AV and presentation systems * Experience supporting users in ERP platforms (Deltek) and HRIS systems (Workday) is desirable * Working knowledge of a range of PC, network, and system diagnostic utilities. * Knowledge of imaging and software deployment methods * Exceptional written and oral communication skills * Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills * Strong documentation and troubleshooting skills * Conduct research into a wide range of computing issues as required Required Experience * Minimum of 3-5 years of related work experience * Bachelor's degree in information technology, related degree, or equivalent experience * Experience working in a medium to large corporate environment * Certifications in ITIL and/or Help Desk Institute helpful * Experience with engineering applications helpful ## Description This position will provide you the opportunity to work closely with the IT Operations team in the region, the IT Department, and the user community. The IT Operations technician will be responsible for providing onsite support at our New York office, ensuring quality service, facilitating knowledge sharing and collaboration. The IT Operations technician should have a background in IT functions as well as desktop and phone troubleshooting skills. This role is key to facilitate minimal downtime and high availability of various technical systems. The IT Operations will be Monday to Friday and may require work shifts within that time period as necessary as well as be available for rotating on-call escalation issues. Responsibilities Include, but are not limited to: Technical Support: * Provide second-level technical support to end-users regarding hardware, software, and network issues * Respond to incident tickets and inquiries in a timely and professional manner * Troubleshoot and resolve common IT problems, escalating more complex issues to higher-level support as needed User Assistance: * Assist end-users with system navigation, software installations, and basic IT-related tasks * Educate users on IT policies, procedures, and best practices * Guide users through problem-solving steps and provide clear instructions Documentation: * Create and update documentation for common IT procedures, troubleshooting steps, and solutions * Maintain accurate records of support interactions, resolutions, and system changes Collaboration: * Collaborate with other IT teams and departments to address and resolve technical issues * Communicate effectively with team members and management regarding ongoing support activities Security Compliance: * Adhere to IT security policies and protocols to ensure the confidentiality and integrity of data * Report security incidents or breaches promptly ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Future of Employee Wellbeing: Benefits, Trust & Performance](https://www.wearedevelopers.com/videos/1808-the-future-of-employee-wellbeing-benefits-trust-performance) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)