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# Helpdesk Technician

- **Company:** Manpower
- **Location:** Roseland, NJ, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Engineering
- **Published:** July 1, 2026
- **Apply:** https://dejobs.org/x/x/4BD67A7019EE47EF8E9B7E105EAE3712/job/

## About the Role

* Two-year degree from a college or technical school or equivalent job-related experience preferred.
 * Proficient understanding of audio/video conferencing technologies.
 * Experience and understanding of the Zoom platform, including Zoom Meetings, Zoom Phone, Zoom Rooms, and other Zoom modules.
 * Strong understanding of Windows 10/11 and Microsoft 365 environments.
 * Professional representation of the firm in various situations, interacting effectively with staff and external resources.

Office Location: New York, NY

Schedule: Full-time, Monday - Friday in-office presence, 9:30 AM - 5:30 PM

## Description

The ideal candidate will be instrumental in setting up and repairing technology within the firm, with a focus on troubleshooting laptops, printers, scanners, phones, and related hardware. Additionally, this role will provide support for conferences, events, and meetings, utilizing Zoom Rooms, Zoom Phone, and advanced AV technology., * Troubleshoot and diagnose hardware and software issues on Microsoft Surface laptops.

 * Deploy and set up IT equipment such as PCs, printers, and telephones.
 * Demonstrate expertise in Zoom Rooms, Zoom Phone, and AV troubleshooting.
 * Establish and manage video conferencing sessions, including Zoom meetings and Zoom Rooms.
 * Provide audio/video support during events, meetings, and conferences, ensuring high-quality presentations and interactions.
 * Collaborate with the Help Desk and technical staff to identify and resolve desktop environment issues.
 * Track the status of issues and repairs, maintaining clear communication with users.
 * Offer training and assistance to staff on audio/video technology and usage.


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