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# IT Help Desk

- **Company:** Rosen Hotels & Resorts
- **Location:** Orlando, FL, United States
- **Contract:** Permanent contract
- **Skills:** System Configuration, Internetworking, Software Engineering, Information Technology
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=292a622cae6b4ee8

## About the Role

Do you have experience in Hardware support?, Do you have a High school diploma or GED?, * 1+ years of related experience required.

 * Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently
 * Must be able to legally work in the USA.

Education and Certification(s)/License(s):

 * High school diploma or equivalent preferred.

## Description

The IT Help Desk will provide technical assistance and support related to computer systems, hardware, software, and internet issues. They will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. The IT Help Desk will provide outstanding guest service based on Company Standards., * Respond to help desk inquiries and support requests

 * Troubleshoot hardware and software issues
 * Assist with network and internet connectivity
 * Guide system setup and configuration
 * Document and track support tickets and resolutions
 * Comply with the company's drug-free and tobacco/nicotine-free policy
 * All other duties as assigned


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