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# Product Support Analyst

- **Company:** Extant Aerospace
- **Location:** Melbourne, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Productivity Software
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=be5670cbc2fc133e

## About the Role

Do you have experience in Productivity software?, Do you have a Bachelor's degree?, You're not just analytical, you're curious, entrepreneurial, and results driven. You thrive in complex, fast-moving environments where initiative and innovation are rewarded. The ideal candidate will:

 * Demonstrate a balance of intellectual curiosity and enthusiasm for exploring the unknown.
 * Have a bias for action and a proven record of delivering results.
 * Embrace challenges and learn from mistakes, staying open to feedback and continuous improvement.
 * Have a strong desire to advance within the business, exploring lateral roles to build a broad organizational perspective., * Bachelor's degree or equivalent combination of education and direct experience, prefer an advanced degree such as an MBA
 * Minimum of 1 year of direct industry experience or an equivalent combination of education and professional experience.
 * Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
 * Proficiency in Microsoft Office Suite

Why Join Us?

You'll be part of a collaborative team that values innovation, continuous learning, and professional growth. We empower our employees to take initiative, make an impact, and build meaningful careers.

If you're ready to contribute to a forward-thinking organization and take your career to the next level, we'd love to hear from you.

## Description

Reporting to the Business Unit Manager and responsible for you will serve as the first line of support for users, providing technical assistance, troubleshooting product issues, and ensuring a high level of customer satisfaction.

You will work closely with product, engineering, and customer success teams to identify recurring issues, recommend solutions, and contribute to ongoing product improvements., * Responsible for customer interaction regarding inquiries, processing and tracking incoming requests for quotes

 * Processing and tracking customer orders, providing information about products and services, and coordinating returns (RMAs)
 * Works with customers and/or distributors to receive accurate account of equipment failures. Focus of work may be in pre-sale, post-sale, or both
 * Maintains direct contact with customers. In addition, responds to customers' needs and records details of customer contacts and actions taken
 * Develops and maintains positive business relationships with customers, which can substantially affect service and/or product revenue(s)
 * Coordinates priorities with Operations and Repairs team. Works closely with Program Management/Sales team
 * Respond to Requests for Proposals in a timely and compliant manner and analyze quotes and proposals to ensure targets are met


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