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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior IT Specialist - **Company:** BACK BAY NETWORKS - **Location:** Dover, NH, United States - **Experience:** Starter - **Salary:** $40,000.0 - $60,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Systems Engineering, Issue Tracking Systems, Security Software, Microsoft SharePoint, Computer Equipment, Information Technology, Deployment Automation, User Accounts - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2212bb8f7656b0eb ## About the Role Do you have experience in macOS?, Do you have a Associate's degree?, * 0-2 years of IT experience (internship, help desk, or entry-level role acceptable). * Working knowledge of Windows 10/11 operating systems. * Basic understanding of Microsoft 365 (user accounts, email, licensing). * Familiarity with computer hardware components and assembly. * Strong attention to detail and ability to follow documented procedures precisely. * Excellent communication skills and professional demeanor. * Ability to manage repetitive tasks with consistency and accuracy. * Must successfully pass a background check. * Must reside within a 1-hour driving radius of our Dover, NH office. Preferred (Not Required) * Associate degree or coursework in Information Technology or a related field. * CompTIA A+ certification (or working toward it). * Exposure to Microsoft 365 Admin Center or Active Directory. * Prior experience working in an MSP environment. * Experience using ticketing systems. Growth Path This role is designed as a developmental position with clear advancement opportunities into Mid-Tier IT Specialist or Systems Engineer roles based on performance, technical growth, and demonstrated ownership. Join Our Team If you are motivated, detail-oriented, and eager to build a career in IT in a structured, supportive MSP environment, we encourage you to apply. Back Bay Networks values discipline, accountability, and continuous improvement, and we invest in our team's growth. ## Description As a Junior IT Specialist, you will serve as a foundational member of our service delivery team, supporting daily operational tasks that keep our clients running smoothly. This role focuses heavily on workstation provisioning, account administration, and standardized support procedures. You will work under the guidance of senior technicians and service leadership while developing core technical skills in Microsoft 365, endpoint management, and IT service delivery best practices. This position is ideal for someone early in their IT career who is detail-oriented, process-driven, and eager to grow within a Managed Services Provider environment. Core Responsibilities Workstation & Hardware Provisioning * Build, configure, and deploy Windows and macOS computers in accordance with standardized company procedures. * Install operating systems, drivers, security software, and required client applications. * Image and prepare devices using approved deployment tools. * Maintain accurate asset tagging and inventory documentation. * Prepare and stage equipment for shipment or onsite deployment. Account & Identity Administration * Create, modify, and disable user accounts in Microsoft 365 and Active Directory. * Perform password resets and MFA resets in accordance with security policies. * Configure email accounts, mailbox permissions, and basic licensing assignments. * Assist with basic SharePoint, OneDrive, and Teams user setup. Service Desk Support (Tier 1) * Resolve routine service requests, including password resets, printer setup, application installations, and basic connectivity issues. * Follow documented troubleshooting procedures and escalate complex issues appropriately. * Accurately document all actions taken within the ticketing system. * Maintain SLA adherence and follow defined workflow processes. Operational Support * Assist senior technicians with project preparation and post-deployment tasks. * Maintain organized digital and physical documentation. * Follow standardized build sheets and checklists without deviation. * Contribute to improving internal documentation and knowledge base articles. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Navigating the Future of Junior Developers in Tech](https://www.wearedevelopers.com/videos/1280-navigating-the-future-of-junior-developers-in-tech) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)