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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - Baton Rouge - **Company:** Bellwether Technology Corporation - **Location:** Baton Rouge, LA, United States - **Salary:** $41,600.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Business Software, Ethernet, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Windows Search, Windows Servers, Network Routers, Computer Network Technologies, Tablet Computers, Information Technology, User Administration - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=003bb1bb20fdde65 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, We are seeking a proactive, customer-focused Technical Support Specialist to join our team. This role combines onsite client support with field deployments, giving you the opportunity to directly impact client operations and satisfaction., The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and collaborating in a fast-paced environment. They bring at least one year of IT help desk or technical support experience (internships or volunteer experience accepted), a customer-first attitude, and the ability to communicate technical concepts clearly to non-technical users. Certifications such as CompTIA A+, Network+, or Security+ are preferred. This person will be available to be deployed client sites frequently, so the ability to travel to and from client sites is a must., * Minimum 1 year in a technical support or IT help desk role (internship/volunteer work accepted). * Working knowledge of Microsoft Windows desktop OS and Microsoft Office Suite. * Strong written and verbal communication skills. * Valid driver's license, reliable transportation, and willingness to travel to client sites within the region. * Ability to lift and transport IT equipment (up to 50 lbs.) and work in varied physical settings. * Team-oriented mindset and ability to prioritize tasks effectively. * Completion of some college coursework in IT, computer science, or a related field (degree preferred). ## Description * Provide technical support for incidents and requests involving hardware, software, and network issues. * Troubleshoot and resolve desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, and general printer repairs. * Manage deployments for enterprise-level workstations and tablets. * Create and track service tickets, escalating as needed to teammates, vendors, or 3rd-party support providers. * Collaborate with users to clarify issues, set expectations, and deliver exceptional service. * Report client or quality concerns to management for continuous improvement. * Perform Active Directory user management and collaborate with teammates to meet service delivery goals. * Take on additional responsibilities as assigned. Measuring Your Success * Consistently resolve incidents within agreed-upon service levels. * Maintain accurate and timely updates in the ticketing system. * Provide excellent customer service that earns positive client feedback. * Contribute to team collaboration and uphold Bellwether's service delivery standards. Beneficial Knowledge * Familiarity with current versions of Windows Server. * Understanding of networking technologies such as routers, switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols. ## Related Videos - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Solving AI Amnesia: Building "Infinite Memory" for Agents without the RAM](https://www.wearedevelopers.com/videos/1961-solving-ai-amnesia-building-infinite-memory-for-agents-without-the-ram) - [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)