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# Systems Engineer

- **Company:** BMB SOLUTIONS LLC
- **Location:** Hauppauge, NY, United States
- **Experience:** Experienced
- **Salary:** $80,000.0 - $115,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Systems Engineering, Microsoft Azure, Cloud Computing, Network Troubleshooting, Virtual Desktops, Network Architecture, Network Administration, Wireless Networks, Network Routers, Sonicwall, Firewalls (Computer Science), Fortinet, Cisco, User Administration, User Accounts
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1dff1b766ff2a4a5

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Wireless networking?, * Over 4 years of experience in tier 2-3 technical support, preferably in a Managed Service Provider environment

 * Basic Microsoft 365 administration, including user management, software installation and licensing
 * Network administration and troubleshooting, including firewalls, routers, switches, and wireless controllers. Preferred vendors are FortiGate, SonicWall, Cisco, Ubiquiti, and Sophos
 * Excellent customer service skillset, supporting industries such as legal, accounting, healthcare, and educational entities
 * Available for in-office or on-site client visits approximately three times per week
 * Holds a valid driver's license and has reliable transportation
 * Clients serviced will be primarily in Nassau County, Brooklyn, Westchester and NYC

## Description

BMB Solutions is looking for a Level 2-3 Engineer specializing in IT support, projects, equipment, licenses, and products. This employee will provide remote and onsite customer support in a Managed Services Provider environment. This includes engineering support for IT upgrades and implementation projects. Additionally, you will participate in assigned on-call shifts for weekends and holidays (rotation), ensuring continuous support for our clients.
What You'll Do:

 * Provide engineering support for IT upgrades and implementation projects
 * Provide tier 2-3 technical support for a variety of client environments, resolving complex hardware, software, and network issues
 * Administer and troubleshoot network infrastructure, including firewalls, routers, switches, wireless controllers, and devices from vendors such as FortiGate, SonicWall, Cisco, and Ubiquiti
 * Administer Microsoft 365 environments, including user accounts, software installation and licensing
 * Provide basic support for cloud-based solutions, including Azure Virtual Desktop and Cloud PCs, ensuring availability, performance, and rapid response to system-wide issues
 * Communicate effectively with clients to understand technical needs, provide updates, and deliver high-quality customer service
 * Collaborate with internal teams and vendors to implement new technologies and resolve escalated issues
 * Conduct on-site visits to client locations or the office a few days per week for hands-on support and relationship management
 * Maintain accurate documentation of systems, configurations, and support activities
 * Ensure compliance with client-specific security and operational standards across industries such as legal, healthcare, education, and finance
 * Paperwork including time entries and workflow completed timely and properly
 * Work includes assigned on-call shifts for Weekends and Holidays (rotation)


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