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# End User Support Technician

- **Company:** International SOS
- **Location:** San Antonio, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Desktop Computing, Microsoft Exchange Server, Microsoft Office, Virtual Desktops, Citrix Systems, Azure Active Directory, Salesforce.Com, Computer Network Technologies
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c80020b97ab60e3a

## About the Role

Do you have experience in Microsoft Exchange?, Do you have a Bachelor's degree?, * Proficient with Active Directory Users and Computers

 * Proficient with Office 365
 * Familiarity with Azure AD an advantage
 * Familiarity of Virtual Desktop deployments (Citrix) and support
 * Basic knowledge of system and networking technologies
 * Basic knowledge of Salesforce preferred
 * Basic knowledge of rights management

Required Competencies (Critical behaviors necessary to successfully perform the job)

 * Excellent written and verbal communication skills
 * Willingness to work collaboratively with multiple parties
 * Customer service-based mindset
 * Self-starter

Required Work Experience (Brief description of the job-related experience needed to perform the job)

 * 3+ Years supporting End Users
 * 3+ Years supporting Office 365

Preferred Qualifications (Brief description of the educational background needed to perform the job)

 * BS in a technical discipline or equivalent technical field experience, * English language skills (oral and written).

## Description

We are looking for a highly motivated End User Support Technician to help administer, operate, and maintain our IT environment while providing high quality end-user support for Microsoft 365 and other applications. This person will be comfortable providing deskside support as well as using remote tools. The ideal candidate is a self-starter, motivated technologist who can interact as easily with end users and business leaders as other technical staff.

Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)

 * Support and resolve issues within office 365 and other software applications
 * Support end-user hardware and software
 * Administer Office 365 tenant
 * User account administration
 * Administer Exchange Online
 * Salesforce deployment support
 * Create documentation and knowledge base articles
 * Monitor systems for alerts and other anomalies
 * Other responsibilities as needed, * This position does require someone who can obtain and maintain the appropriate level of tiered investigation access for a position of Trust after being offered a position. International SOS will facilitate.


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